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- Tasks: Support the IT helpdesk and assist with daily operational checks.
- Company: Established events company in the North East with a vibrant team.
- Benefits: Gain hands-on experience in IT and develop essential skills.
- Other info: Join a dynamic team and learn from experienced professionals.
- Why this job: Perfect first role to kickstart your career in the tech industry.
- Qualifications: Independent, organised, and great communication skills are a must.
A long established events company in the North East region has need for an apprentice to support their IT helpdesk. The role offers variety in the tasks from day to day and is ideal for a first-time role in the industry.
KEY DUTIES
- Assisting the Technical Service Owner function as part of the Global IT Application support services
- Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business
- Review tickets within Service Management, driving and managing service acceptance using established priorities
- Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team
CANDIDATE REQUIREMENTS
- Independent skills
- Teamwork skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
ICT Apprentice in South Shields employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Apprentice in South Shields
✨Tip Number 1
Get to know the company! Research their events and IT services. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. Since good written and oral communication is key, try explaining technical concepts to friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed tasks or projects in the past. This will demonstrate your ability to handle the varied responsibilities of the role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're proactive and ready to take the first step in your ICT career.
We think you need these skills to ace ICT Apprentice in South Shields
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your independent skills and teamwork abilities in your application. We want to see how you can contribute to our IT helpdesk and support services!
Be Organised: When writing your application, keep it neat and structured. Use clear headings and bullet points where necessary. This shows us that you have the organisational skills we’re looking for!
Communicate Clearly: Good written communication is key! Make sure your application is free from typos and clearly conveys your enthusiasm for the role. We love a well-written application that reflects your personality.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Back to Work
✨Know Your Stuff
Make sure you understand the basics of IT support and the specific tasks mentioned in the job description. Brush up on key concepts like Service Level Agreements and how ticketing systems work. This will show that you're genuinely interested and ready to contribute.
✨Show Off Your Team Spirit
Since teamwork is crucial for this role, think of examples from your past experiences where you've successfully worked with others. Be ready to discuss how you can collaborate effectively with the team and contribute to a positive work environment.
✨Communicate Clearly
Good communication skills are essential, so practice explaining technical concepts in simple terms. During the interview, be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Demonstrate Your Motivation
As a self-motivated candidate, share what drives you to pursue a career in IT. Talk about any relevant projects or learning experiences you've had, and express your eagerness to learn and grow within the company.