Senior Account Manager (Apprenticeships)

Dept: Marketing & Sales - Apprenticeships

Contract: Hybrid

Office: London

Hours / Days in Office: 37.5 hours / 2 days per week in office

Salary: £40k - £42k OTE: £20k+

Reports to: Head of Sales

About Us

At Leep Talent, part of the Leep Group, we are committed to powering up potential for individuals and organisations through high-quality training, apprenticeships and professional development. As a collective of specialist training providers, the Leep Group works together to deliver a complete, people-first training solution, supporting learners and employers across the UK.

Leep Talent specialises in IT, digital and HR training, delivering apprenticeships, skills bootcamps and short courses designed around real workplace needs. Our programmes are employer-led and focused on building practical skills, confidence and long-term career resilience. Key qualifications include recognised CIPD, CompTIA and Microsoft certifications, ensuring learners gain industry-relevant knowledge that makes an immediate impact.

Across the Leep Group, we support over 20,000 learners each year, helping people at every stage of their career journey, from pre-employment and entry-level training through to upskilling and career progression. With a strong focus on accessibility and social impact, many of our programmes are 100% government-funded, removing barriers and creating opportunity for all.

We believe the world of work is evolving, and real progress happens when organisations look beyond job titles and qualifications to focus on the whole person, their skills, strengths and ambition. That belief sits at the heart of everything we do.

Together with our other brands across the Leep Group, Leep Talent provides a 360-degree, career-lifecycle approach to skills and workforce development, equipping learners to thrive and empowering employers to build future-ready teams.

Position Overview

A Senior Account Manager in our Apprenticeships Team drives revenue through prospecting, closing and account development via apprenticeship starts. Our apprenticeship solutions can be used for hiring new talent and upskilling existing staff – this is a Business to Business (B2B) role targeting employers based in England.

Supported by our marketing, business development and apprenticeship resourcing functions, you will manage the start to end sales process, creating new business opportunities and managing existing client relationships.

Some of your tasks will include telephone prospecting, Microsoft Teams meetings and LinkedIn outreach. You will promote the Leep Talent proposition ensuring you find the right answers and creating sustainable business opportunities for our clients – not selling a solution that doesn’t fit.

Responsibilities

• To support the Leep Talent’s mission, vision, values, and strategic objectives
• To implement Leep Talent’s Equality and Diversity policies
• To take responsibility for one’s own professional development and participate in relevant internal and external activities
• To implement the Leep Talent’s health and safety policies and practices
• To contribute to Leep Talent’s commitment to continuous improvement as identified in JITs quality assurance systems
• To be committed to Leep Talent’s safeguarding procedures and high priority to be given to the safeguarding of learners

Role Responsibilities

• To achieve set activity & billing targets while also delivering on agreed objectives
• To generate success from sales calls
• Managing client relationships to the highest standard
• To effectively cross-sell all aspects of the Leep Talent Apprenticeship Proposition
• To be a brand champion for Leep Talent
• To evaluate and manage performance levels in line with company expectations
• To ensure all processes and compliance procedures are followed
• New Business Tenders and Pitches
• Supporting Senior Management with agreed duties (SAM+)
• Maintaining all relevant management information on our CRM – quality data makes us successful

Principal Accountabilities

• Calling potential customers to persuade them to use Apprenticeship services
• Accurately recording customer details, meeting notes and prospecting activity
• Generating leads and converting them into customers
• Developing and sustaining solid relationships with customers to encourage repeat business and cross sell opportunities across the group
• Using sales enablement materials & interventions offered by the company to drive sales and respond to customer objections
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers’ needs and preferences
• Continually meeting or exceeding daily and monthly targets with respect to call volume, prospecting activities and sales
• Identify new business opportunities and expand on existing partnerships to expand the group’s impact
• Win new business contracting with employers who are new to the client

Candidate Requirements

Essential Skills / Experience

• Professional, well-presented and provides an excellent first impression
• Experience using Microsoft Office suite
• Great communicator, both verbal and written
• Good understanding of sales process and CRM
• A minimum of 2 year’s experience in a Quota-Bearing sales role

Desirable Skills / Experience

• A degree in a business or similar related subject

Other Requirements

• Lifelong learner and passion for a career in sales

Equal Opportunities

Leep Talent is an equal opportunities employer and is committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Leep Talent.

Any feedback on our approach to hiring is always welcome, please feel free to email our Chief Information Officer.

This job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee. This is subject to change and variation by Leep Talent as is necessary to respond to the needs of the business.

All roles at Leep Talent are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.