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- Tasks: Supervise and deliver fun activity sessions while ensuring guest safety and satisfaction.
- Company: Join a vibrant team dedicated to creating unforgettable experiences for guests.
- Benefits: Earn up to £12.60 per hour with included training and support.
- Why this job: Be the spark that lights up guests' experiences and make lasting memories.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
- Other info: Dynamic role with opportunities to work across various departments and grow your skills.
The predicted salary is between 12 - 13 £ per hour.
We are recruiting for Customer Service roles, earning up to £12.60 per hour. The role involves supervising and delivering guest activity sessions, ensuring safety, supporting groups throughout their stay, and assisting across departments as required.
As a key team member, you will be the master of making memories by delivering activities and providing excellent pastoral care. You will also be the spark that sets off the evening activities extravaganza and serve as the link to the wider centre operation, making sure everything runs smoothly and safely.
- Take accountability for all guests during structured activity sessions.
- Deliver the content of the session to a high standard; focus on basic technique, give individual guidance to ensure that guests realise their potential and gain maximum enjoyment from each session.
- Ensure sessions are delivered in a safe manner in accordance with the companies normal operating procedures.
- Use equipment in line with training and record any damage or faults.
- Ensure guests receive a friendly welcome upon arrival, conducting induction processes with care and engagement.
- Communicate regularly with groups throughout their stay to ensure objectives are met.
- Act as the main point of contact for groups, resolving any issues promptly by coordinating with other departments.
- Organise and entertain groups outside of structured activity sessions, ensuring their needs are met and facilitating their enjoyment throughout their stay.
- Complete work tasks, on a scheduled basis, in other departments including catering, housekeeping, facilities and retail.
- Assist other centres across the PGL estate as required.
- Residential colleagues may be required to cover an overnight on call emergency assistant shift on a rota basis.
Pay: £12.60 per hour
Customer Service Representative in Rotherham employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Rotherham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific activities or initiatives that resonate with you.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to engage with guests and groups. Try role-playing scenarios with friends to boost your confidence before interviews.
✨Tip Number 3
Show your passion for customer service! Share stories about times you've gone above and beyond for someone. This will help us see your dedication to making memories for our guests.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills! Think of examples where you've resolved issues quickly and effectively. This is key for coordinating with other departments and ensuring everything runs smoothly.
We think you need these skills to ace Customer Service Representative in Rotherham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you enjoy making memories and ensuring guests have a fantastic time. Share any relevant experiences that highlight your ability to engage with people and create a welcoming atmosphere.
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description, like 'supervising', 'delivering activities', and 'pastoral care'. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Highlight Your Teamwork Skills: As a key team member, your ability to work well with others is crucial. In your application, mention any past experiences where you've collaborated with a team to achieve a common goal. We love seeing candidates who can communicate effectively and support their colleagues!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can be part of our amazing team!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Representative. Familiarise yourself with supervising activities, ensuring safety, and providing excellent pastoral care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples of how you've effectively communicated with groups or resolved issues in the past. This will show that you can be the main point of contact and handle any challenges that arise.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work as part of a team and adapt to different departments. Share experiences where you've collaborated with others or taken on various roles. This will illustrate that you're ready to assist across departments and contribute to the overall success of the centre.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, training opportunities, or how success is measured in the role. This shows your genuine interest and helps you assess if it's the right fit for you.
