At a Glance
- Tasks: Support customers via phone, email, and live chat with empathy and accuracy.
- Company: Join a forward-thinking company that values customer service excellence.
- Benefits: Enjoy 30 days paid leave, pension scheme, and exclusive discounts.
- Other info: Receive full training and support while working in a dynamic remote environment.
- Why this job: Work remotely, enjoy flexible hours, and make a real difference in customer experiences.
- Qualifications: No specific qualifications needed, just a passion for helping others.
We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.
Remote Customer Service Advisor benefits:
- 30 days paid annual leave (pro‑rata), rising with length of service
- Pension scheme
- Perkbox retail and online discounts
- Employee Assistance Programme (24/7 support line)
- No commute and reduced environmental impact
- Real‑time support while working remotely
- Flexible working patterns to support work‑life
- Training is included to prepare you for this role
Key Responsibilities:
- Respond to customer enquiries across phone, email, chat and multi‑channel platforms
- Provide accurate information, resolve queries and deliver high‑quality customer service
- Navigate multiple online systems to update customer records and manage cases
- Follow all call handling, data protection and quality assurance guidelines
- Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions
- Escalate issues appropriately and follow required processes for complaints or safeguarding
- Work autonomously in a remote setting, maintaining productivity and service levels
- Attend mandatory training, coaching and performance feedback sessions
- Being professional when supporting client brands and customer communities
Remote Customer Service Advisor pay: £12.71 per hour
Remote Customer Service Advisor employer: Back to Work
Back TO Work in Dudley is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. As an IT Apprentice, you'll benefit from hands-on experience in frontline support and networking, while being part of a team that values innovation and collaboration in a vibrant community setting.
