At a Glance
- Tasks: Support customers via phone, email, and live chat with empathy and accuracy.
- Company: Join a forward-thinking company that values customer service excellence.
- Benefits: Enjoy 30 days paid leave, flexible hours, and great discounts.
- Other info: Receive full training and support in a remote work environment.
- Why this job: Make a difference in customer experiences while working from home.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 13 £ per hour.
We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.
Remote Customer Service Advisor benefits:
- 30 days paid annual leave (pro-rata), rising with length of service
- Pension scheme
- Perkbox retail and online discounts
- Employee Assistance Programme (24/7 support line)
- No commute and reduced environmental impact
- Real-time support while working remotely
- Flexible working patterns to support work-life
- Training is included to prepare you for this role
Remote Customer Service Advisor role:
As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours.
Key Responsibilities:
- Respond to customer enquiries across phone, email, chat and multi-channel platforms
- Provide accurate information, resolve queries and deliver high-quality customer service
- Navigate multiple online systems to update customer records and manage cases
- Follow all call handling, data protection and quality assurance guidelines
- Demonstrate a “customer-first” approach, ensuring positive engagement in all interactions
- Escalate issues appropriately and follow required processes for complaints or safeguarding
- Work autonomously in a remote setting, maintaining productivity and service levels
- Attend mandatory training, coaching and performance feedback sessions
- Being professional when supporting client brands and customer communities
Remote Customer Service Advisor pay: £12.71 per hour
Remote Customer Service Advisor in Peterborough employer: Back to Work
Join a forward-thinking company that prioritises employee well-being and professional growth as a Remote Customer Service Advisor. With 30 days of paid annual leave, flexible working patterns, and comprehensive training, you will thrive in a supportive environment that values your contributions while allowing you to work from the comfort of your home. Enjoy the benefits of a pension scheme, 24/7 employee assistance, and exclusive discounts, all while making a positive impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Advisor in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This way, you can tailor your responses to show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy, communication, and problem-solving abilities. These are key traits for a Remote Customer Service Advisor, so make sure they shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and benefits right there!
We think you need these skills to ace Remote Customer Service Advisor in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Remote Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match what we’re looking for, like empathy and clear communication.
Showcase Your Skills:In your application, don’t just list your previous jobs. Instead, give examples of how you’ve provided high-quality customer service in the past. We want to see how you’ve handled enquiries and resolved issues effectively!
Be Professional Yet Personable:While it’s important to maintain professionalism, don’t be afraid to let your personality shine through. We value a friendly approach, so make sure your application reflects your ability to connect with customers in a warm and engaging way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and benefits there!
How to prepare for a job interview at Back to Work
✨Know the Company Values
Before your interview, take some time to research the company's values and mission. This will help you align your answers with what they stand for, showing that you're not just a good fit for the role, but also for their culture.
✨Practice Empathy in Your Responses
As a Remote Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you demonstrated understanding and support for customers. This will highlight your ability to provide the clear and empathetic service they’re looking for.
✨Familiarise Yourself with Multi-Channel Support
Since you'll be handling enquiries across various platforms, brush up on your skills with phone, email, and live chat interactions. Think of scenarios where you successfully managed customer queries through these channels to showcase your versatility.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the training process, team dynamics, or how they support remote workers. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
