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- Tasks: Handle inbound calls, book and manage appointments efficiently.
- Company: Join a supportive team with a focus on employee wellbeing.
- Benefits: 28 days holiday, discounts, wellness classes, and referral bonuses.
- Other info: Training provided with opportunities for career growth.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and a professional phone manner.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £ per annum.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £ per annum
Customer Service Advisor Work From Home in Peterborough employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Peterborough
✨Tip Number 1
Get your research on! Before you jump into the interview, make sure you know a bit about the company and its values. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Employers want to see how you’d fit into their culture, so don’t be afraid to show your enthusiasm and passion for helping others.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Service Advisor Work From Home in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you’ve handled calls, managed appointments, and communicated effectively in the past.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of your experience and how it aligns with what we’re looking for.
Show Off Your Communication Skills: Since this role involves handling calls, make sure your written application reflects your communication style. Keep it clear, concise, and professional – just like you would on the phone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities, such as handling inbound calls and managing appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in fast-paced environments. Remember, a polite and professional telephone manner is key!
✨Demonstrate Empathy
Empathy is crucial for a Customer Service Advisor. Think of situations where you've had to understand and address someone's needs. Be ready to share these experiences during the interview to showcase your ability to connect with callers and provide exceptional service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, or career development opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you.