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- Tasks: Support the IT helpdesk and assist with daily operational checks.
- Company: Established events company in the North East with a vibrant team.
- Benefits: Gain hands-on experience in IT and develop essential skills.
- Other info: Join a dynamic team and learn from experienced professionals.
- Why this job: Perfect first role to kickstart your career in the tech industry.
- Qualifications: Independent, organised, and a great communicator.
A long established events company in the North East region has need for an apprentice to support their IT helpdesk. The role offers variety in the tasks from day to day and is ideal for a first-time role in the industry.
KEY DUTIES
- Assisting the Technical Service Owner function as part of the Global IT Application support services
- Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business
- Review tickets within Service Management, driving and managing service acceptance using established priorities
- Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team
CANDIDATE REQUIREMENTS
- Independent skills
- Teamwork skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
ICT Apprentice in North Shields employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Apprentice in North Shields
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experiences, being clear and confident will make a great impression. We recommend doing mock interviews with friends or family.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets seen. Plus, we love seeing enthusiastic candidates who are eager to join our community!
We think you need these skills to ace ICT Apprentice in North Shields
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the ICT Apprentice role. Highlight any relevant IT support experience or projects you've worked on, even if they're from school or personal projects.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this apprenticeship and how your skills align with the job description. Keep it friendly and professional!
Show Off Your Communication Skills: Since good written and oral communication skills are key for this role, make sure your application is clear and concise. Avoid jargon and keep your language straightforward to show you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Back to Work
✨Know Your Stuff
Make sure you understand the basics of IT support and the specific tasks mentioned in the job description. Brush up on common IT terminology and concepts, as well as the importance of Service Level Agreements and Key Performance Indicators. This will show that you're not just interested in the role but also prepared for it.
✨Show Off Your Team Spirit
Since teamwork is key in this role, think of examples from your past experiences where you've successfully worked with others. Whether it's a school project or a group activity, be ready to share how you contributed to the team's success and how you can bring that collaborative spirit to their company.
✨Communication is Key
Good written and oral communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you might need to assist users who aren't tech-savvy. During the interview, be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand something.
✨Be Organised and Self-Motivated
Demonstrate your organisational skills by preparing a list of questions to ask during the interview. This shows that you're proactive and genuinely interested in the role. Also, think about how you manage your time and tasks; being able to discuss your self-motivation will highlight your readiness for this apprenticeship.