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For Companies At a Glance
- Tasks: Assist colleagues with IT issues via phone, email, or digital systems.
- Company: Friendly IT support company with a supportive team atmosphere.
- Benefits: Comprehensive training, flexible hours, and a positive work environment.
- Why this job: Join a dynamic team and enhance your communication skills while helping others.
- Qualifications: No IT experience needed; just bring your enthusiasm and teamwork spirit.
- Other info: Great opportunity for career growth in a thriving industry.
The predicted salary is between 24000 - 36000 £ per year.
An IT support company is eager for an enthusiastic individual to join their friendly team. The chosen individual will provide a single point of contact to internal colleagues reporting IT related incidents. No IT experience is necessary since training will be provided.
KEY DUTIES
- Respond to customer queries via phone, email, or digital ticketing systems
- Log incidents accurately and escalate where necessary
- Deliver a positive and professional customer experience
CANDIDATE REQUIREMENTS
- Independent skills
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
ELIGIBILITY
- Have the right to live and work in the UK.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Customer Service Representative in North Shields employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in North Shields
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer queries, try role-playing scenarios with friends or family. This will help you feel more confident when responding to real customers.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed tasks or projects effectively. This will demonstrate your ability to log incidents accurately and escalate when necessary.
✨Tip Number 4
Be enthusiastic! Your attitude can make a huge difference. When you apply through our website, let your passion for helping others shine through in your application and during any interviews.
We think you need these skills to ace Customer Service Representative in North Shields
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion shine through in your application! We want to see that you're excited about joining our friendly team and helping colleagues with their IT queries.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, making it easy for us to see how you fit the role.
Highlight Relevant Skills: Even if you don’t have IT experience, focus on your organisational and communication skills. We value teamwork and self-motivation, so make sure to mention these qualities!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way for us to review your details and get back to you about this role or others we have available.
How to prepare for a job interview at Back to Work
✨Know the Company
Before your interview, take some time to research the IT support company. Understand their services, values, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since good written and oral communication skills are key for this role, practice answering common interview questions out loud. You can even ask a friend to conduct a mock interview with you. This will help you feel more confident and articulate during the actual interview.
✨Show Enthusiasm
The company is looking for an enthusiastic individual, so make sure to convey your excitement about the role. Share why you want to work in customer service and how you can contribute to delivering a positive experience for customers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones about the team dynamics or training processes. This shows that you're proactive and genuinely interested in how you can fit into their friendly team.
