At a Glance
- Tasks: Support the IT helpdesk and assist with daily operational checks.
- Company: Established events company in the North East with a vibrant team.
- Benefits: Gain hands-on experience and develop essential IT skills.
- Other info: Join a supportive team and grow your career in a dynamic environment.
- Why this job: Perfect first role to kickstart your career in the tech industry.
- Qualifications: Independent, organised, and a great communicator.
The predicted salary is between 15000 - 20000 € per year.
A long established events company in the North East region has need for an apprentice to support their IT helpdesk. The role offers variety in the tasks from day to day and is ideal for a first-time role in the industry.
KEY DUTIES
- Assisting the Technical Service Owner function as part of the Global IT Application support services
- Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business
- Review tickets within Service Management, driving and managing service acceptance using established priorities
- Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team
CANDIDATE REQUIREMENTS
- Independent skills
- Teamwork skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
ICT Apprentice in North East employer: Back to Work
Join a long-established events company in the North East, where you will embark on your ICT career as an apprentice. With a supportive work culture that values teamwork and independence, you'll have the opportunity to develop your skills while contributing to a dynamic IT helpdesk. The company offers a variety of tasks, ensuring a rewarding experience with ample growth opportunities in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Apprentice in North East
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on an apprenticeship opportunity.
✨Tip Number 2
Practice your interview skills! Get a friend or family member to throw some common interview questions your way. The more comfortable you are talking about your skills and experiences, the better you'll shine when it counts.
✨Tip Number 3
Show off your passion for IT! Whether it's through personal projects, volunteering, or relevant coursework, make sure to highlight any experience that showcases your enthusiasm and commitment to the field.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace ICT Apprentice in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the ICT Apprentice role. Highlight any relevant IT support experience or coursework, and don’t forget to mention your teamwork and communication skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this apprenticeship and how you can contribute to the team. Keep it friendly and professional, and make sure to show off your self-motivation.
Show Your Enthusiasm:In your application, let us know why you want to join our events company. A bit of passion goes a long way! Share what excites you about working in IT and how you see yourself growing in this role.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Back to Work
✨Know Your Stuff
Make sure you understand the basics of IT support and the specific duties mentioned in the job description. Brush up on key concepts like Service Level Agreements and how to manage service tickets. This will show that you're genuinely interested and ready to contribute.
✨Show Off Your Team Spirit
Since teamwork is crucial for this role, think of examples from your past experiences where you've successfully worked with others. Be ready to discuss how you can collaborate effectively with the team and contribute to a positive work environment.
✨Communicate Clearly
Good written and oral communication skills are essential. Practice explaining technical concepts in simple terms, as you might need to assist users who aren't tech-savvy. During the interview, be clear and concise in your responses to demonstrate your communication abilities.
✨Be Proactive and Self-Motivated
Prepare to share instances where you've taken initiative or solved problems independently. This will highlight your self-motivation and readiness to take on challenges, which is key for an apprentice role in a dynamic environment.
