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For Companies At a Glance
- Tasks: Deliver unforgettable experiences and ensure guests have a fantastic time during their stay.
- Company: Join a vibrant team at a leading adventure centre.
- Benefits: Earn up to £12.60 per hour with training provided.
- Why this job: Be the spark that creates memorable moments for guests every day.
- Qualifications: Passion for customer service and ability to engage with diverse groups.
- Other info: Dynamic role with opportunities to work across various departments.
The predicted salary is between 12 - 13 £ per hour.
We’re recruiting for Customer Service roles to earn up to £12.60 per hour. Training is included to prepare you for this role.
The Role
As a key team member, you will be responsible for delivering activities and providing excellent pastoral care. You will also facilitate evening activities and ensure the smooth operation of the centre.
Examples Of The Role Include:
- Take accountability for all guests during structured activity sessions.
- Deliver the content of the session to a high standard; focus on basic technique, give individual guidance to ensure that guests realise their potential and gain maximum enjoyment from each session.
- Ensure sessions are delivered in a safe manner in accordance with the company's normal operating procedures.
- Use equipment in line with training and record any damage or faults.
- Ensure guests receive a friendly welcome upon arrival, conducting induction processes with care and engagement.
- Communicate regularly with groups throughout their stay to ensure objectives are met.
- Act as the main point of contact for groups, resolving any issues promptly by coordinating with other departments.
- Organise and entertain groups outside of structured activity sessions, ensuring their needs are met and facilitating their enjoyment throughout their stay.
- Complete work tasks, on a scheduled basis, in other departments including catering, housekeeping, facilities and retail.
- Assist other centres across the PGL estate as required.
- Residential colleagues may be required to cover an overnight on call emergency assistant shift on a rota basis.
Customer Service Pay: £12.60 per hour
Customer Service Representative in Newcastle upon Tyne employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend. This will boost your confidence and help you articulate how you'd handle various situations.
✨Tip Number 3
Be ready to showcase your personality! Customer service is all about connecting with people, so let your enthusiasm shine through during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need to prepare for the role right there.
We think you need these skills to ace Customer Service Representative in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service role. Highlight any relevant experience and skills that match the job description. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the job description and think about how your skills align with delivering excellent pastoral care and ensuring guests have a memorable experience.
✨Showcase Your Communication Skills
As a key team member, communication is vital. Prepare examples of how you've effectively communicated with groups or resolved issues in previous roles. This will demonstrate your ability to be the main point of contact and ensure smooth operations.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work collaboratively with other departments, as this role requires coordination across various areas. Share experiences where you've successfully worked in a team or adapted to changing situations to meet guests' needs.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, and how success is measured in this role. This shows your genuine interest and helps you assess if the position is the right fit for you.
