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- Tasks: Supervise and deliver fun activity sessions while ensuring guest safety and satisfaction.
- Company: Join a vibrant team at a leading adventure centre.
- Benefits: Earn up to £12.60 per hour with included training and flexible shifts.
- Why this job: Be the spark that creates unforgettable experiences for guests every day.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
- Other info: Dynamic role with opportunities to work across various departments and locations.
The predicted salary is between 12 - 13 £ per hour.
We are recruiting for Customer Service roles, earning up to £12.60 per hour. The role involves supervising and delivering guest activity sessions, ensuring safety, supporting groups throughout their stay, and assisting across departments as required.
As a key team member, you will be the master of making memories by delivering activities and providing excellent pastoral care. You will also be the spark that sets off the evening activities extravaganza and serve as the link to the wider centre operation, making sure everything runs smoothly and safely.
- Take accountability for all guests during structured activity sessions.
- Deliver the content of the session to a high standard; focus on basic technique, give individual guidance to ensure that guests realise their potential and gain maximum enjoyment from each session.
- Ensure sessions are delivered in a safe manner in accordance with the companies normal operating procedures.
- Use equipment in line with training and record any damage or faults.
- Ensure guests receive a friendly welcome upon arrival, conducting induction processes with care and engagement.
- Communicate regularly with groups throughout their stay to ensure objectives are met.
- Act as the main point of contact for groups, resolving any issues promptly by coordinating with other departments.
- Organise and entertain groups outside of structured activity sessions, ensuring their needs are met and facilitating their enjoyment throughout their stay.
- Complete work tasks, on a scheduled basis, in other departments including catering, housekeeping, facilities and retail.
- Assist other centres across the PGL estate as required.
- Residential colleagues may be required to cover an overnight on call emergency assistant shift on a rota basis.
Pay: £12.60 per hour
Customer Service Representative in Newcastle under Lyme employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Newcastle under Lyme
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in as a Customer Service Representative.
✨Tip Number 2
Practice your people skills! Since you'll be delivering activities and ensuring guests have a great time, think of examples from your past experiences where you've gone above and beyond for someone. We want to hear those stories!
✨Tip Number 3
Be ready to show your problem-solving skills! In the role, you'll need to resolve issues quickly. Prepare some scenarios where you successfully handled a tricky situation, and share them during your chat with us.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows you're keen and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Representative in Newcastle under Lyme
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you enjoy making memories and ensuring guests have a fantastic time. Share any relevant experiences that highlight your ability to engage with people and create a welcoming atmosphere.
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description, like 'supervising', 'delivering activities', and 'pastoral care'. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Highlight Your Teamwork Skills: As a key team member, your ability to work well with others is crucial. In your application, mention any past experiences where you've collaborated with a team to achieve a common goal. We love seeing candidates who can communicate effectively and support their colleagues!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can be part of our amazing team!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the key tasks like supervising activity sessions and ensuring guest safety. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this role is all about making memories and providing excellent care, be ready to share examples of how you've successfully interacted with guests or customers in the past. Highlight your ability to resolve issues and create a welcoming atmosphere.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as handling a difficult guest or coordinating with other departments. Think of specific examples from your experience where you’ve successfully navigated similar challenges, and be ready to discuss them.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided, team dynamics, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
