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For Companies At a Glance
- Tasks: Supervise and deliver fun guest activities while ensuring safety and support.
- Company: Join a vibrant team dedicated to creating unforgettable experiences.
- Benefits: Earn up to £12.60 per hour with included training and flexible shifts.
- Why this job: Be the spark that lights up guests' experiences and make lasting memories.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
- Other info: Dynamic role with opportunities to work across various departments.
The predicted salary is between 12 - 13 £ per hour.
We are recruiting for Customer Service roles, earning up to £12.60 per hour. The role involves supervising and delivering guest activity sessions, ensuring safety, supporting groups throughout their stay, and assisting across departments as required.
Customer Service benefits:
- Training is included to prepare you for this role.
Customer Service role:
- As a key team member, you'll be the master of making memories by delivering activities and providing excellent pastoral care.
- You'll also be the spark that sets off the evening activities extravaganza and serve as the link to the wider centre operation, making sure everything runs smoothly and safely.
- Take accountability for all guests during structured activity sessions.
- Deliver the content of the session to a high standard; focus on basic technique, give individual guidance to ensure that guests realise their potential and gain maximum enjoyment from each session.
- Ensure sessions are delivered in a safe manner in accordance with the companies normal operating procedures.
- Use equipment in line with training and record any damage or faults.
- Ensure guests receive a friendly welcome upon arrival, conducting induction processes with care and engagement.
- Communicate regularly with groups throughout their stay to ensure objectives are met.
- Act as the main point of contact for groups, resolving any issues promptly by coordinating with other departments.
- Organise and entertain groups outside of structured activity sessions, ensuring their needs are met and facilitating their enjoyment throughout their stay.
- Complete work tasks, on a scheduled basis, in other departments including catering, housekeeping, facilities and retail.
- Assist other centres across the PGL estate as required.
- Residential colleagues may be required to cover an overnight on call emergency assistant shift on a rota basis.
Customer Service pay:
£12.60 per hour
Customer Service Representative in Liverpool employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This way, you can show them that you're not just another candidate but someone who genuinely fits into their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your personality! Customer service is all about connecting with people, so let your friendly side shine during the interview. Share stories that highlight your experience and how you’ve made guests feel welcome in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Liverpool
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you enjoy helping others and creating memorable experiences.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Representative role. Familiarise yourself with the key responsibilities like supervising activities and ensuring guest safety. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
Since this role is all about making memories and providing excellent care, be ready to share examples of how you've successfully interacted with guests or customers in the past. Highlight your ability to resolve issues and create a welcoming atmosphere.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as dealing with a difficult guest or coordinating with other departments. Think of relevant experiences and practice articulating your thought process clearly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
