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- Tasks: Handle inbound calls, book and manage appointments efficiently.
- Company: Join a supportive team with a focus on employee wellbeing.
- Benefits: 28 days holiday, discounts, wellness classes, and referral bonuses.
- Other info: Training provided with opportunities for career growth.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £ per annum.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £ per annum
Customer Service Advisor Work From Home in Kingston upon Hull employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Kingston upon Hull
✨Tip Number 1
Get your research on! Before you jump into the interview, make sure you know a bit about the company and its values. This will help you connect with the interviewer and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Dress the part, even if it's a video call! Looking professional can set the right tone for the interview. Plus, it helps you feel more confident and ready to tackle those questions head-on.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a nice touch that keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor Work From Home in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you’ve handled calls, managed appointments, and communicated effectively in past roles.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've excelled in similar situations.
Show Off Your Communication Skills: Since this role involves handling calls, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your telephone manner.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with handling inbound calls, booking systems, and the importance of empathy in customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You could even role-play common customer scenarios with a friend or family member. This will help you feel more comfortable and prepared to demonstrate your polite and professional telephone manner during the interview.
✨Highlight Your Adaptability
Working in a fast-paced environment means things can change quickly. Be ready to share examples from your past experiences where you've had to adapt to new situations or handle multiple tasks efficiently. This will show that you can thrive under pressure, which is key for this position.
✨Show Enthusiasm for Employee Benefits
The company offers great benefits like a Lifestyle Benefits programme and career development opportunities. Mentioning how these perks align with your values can set you apart. It shows that you’re not just looking for a job, but a place where you can grow and be supported.