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- Tasks: Help customers troubleshoot and resolve technical issues with their products.
- Company: Join an award-winning contact centre in the North East of England.
- Benefits: Full training provided, no experience needed, and a supportive team environment.
- Other info: Enjoy a dynamic role with opportunities to develop your skills and grow.
- Why this job: Make a real difference by helping businesses thrive with your expertise.
- Qualifications: No specific experience required; just be helpful, calm, and a great communicator.
The predicted salary is between 24000 - 36000 £ per year.
Working within our client’s award-winning contact centre in the North East area of England. Their Technical Support Experts help customers get the best out of their products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use their products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems. No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.
KEY DUTIES
- You will speak to their customers every day on an inbound call line, as they contact the company for technical and complex problems that need troubleshooting and resolving.
- It will be up to you to get to know their business, build rapport and help them get back on track with their product.
- You will be a product expert, able to spot fixes and recommend additional products that could save them time and effort.
- You may speak to customers on occasion via web chat and email - so strong communication skills are key!
CANDIDATE REQUIREMENTS
- Independent skills
- Teamwork skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
Customer Support Expert in Jarrow employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Expert in Jarrow
✨Tip Number 1
Get to know the company inside out! Research their products and services so you can speak confidently about how you can help customers. This will show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Whether it's through mock calls or chatting with friends, being calm and clear under pressure is key. We want to see that you can build rapport easily with customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've helped someone troubleshoot an issue. This will demonstrate your ability to handle technical problems effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Expert in Jarrow
Some tips for your application 🫡
Show Your Helpful Side: When writing your application, let us see your naturally helpful personality shine through. Share examples of how you've assisted others in the past, whether in a work setting or just helping friends and family. We love to see that you care about making a difference!
Keep It Clear and Concise: We appreciate clear communication, so make sure your application is easy to read. Use short paragraphs and bullet points where necessary. This will help us quickly understand your skills and experiences without getting lost in lengthy text.
Tailor Your Application: Take a moment to tailor your application to the Customer Support Expert role. Highlight any relevant skills or experiences that align with the job description, like your ability to stay calm under pressure or your knack for building strong relationships. We want to know why you're the perfect fit!
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so you can focus on showcasing your amazing self!
How to prepare for a job interview at Back to Work
✨Know the Product Inside Out
Before your interview, take some time to research the products you'll be supporting. Familiarise yourself with common issues and solutions. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on explaining complex ideas simply and effectively.
✨Demonstrate Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved issues or helped someone out. Be ready to share these stories during the interview to highlight your calmness under pressure and ability to troubleshoot.
✨Build Rapport with Your Interviewer
Remember, building relationships is crucial in this role. During the interview, try to connect with your interviewer by being friendly and approachable. A warm smile and genuine interest can go a long way in making a positive impression.