At a Glance
- Tasks: Support IT operations, troubleshoot issues, and assist users with tech problems.
- Company: Established IT support company with a mission to lead in the West Midlands.
- Benefits: Gain hands-on experience, mentorship from experts, and a pathway to a tech career.
- Other info: Dynamic learning environment with opportunities for growth and development.
- Why this job: Kickstart your IT career while making a real difference for businesses and individuals.
- Qualifications: Passion for IT, teamwork, and strong communication skills are essential.
Our client has been established for over 10 years, and has implemented and supported wide-ranging solutions, with a positive impact, to hundreds of businesses and individual.
Their mission is to become a market leading managed service provider and a trusted IT partner in the West Midlands They are looking for a technician who wants to gain exposure and experience with a growing IT support company.
The chosen apprentice will receive on the job learning with support from an experienced IT team.
- KEY DUTIES –
- Logging and updating tickets on the IT ticketing system
- Installing, configuring and Troubleshooting OS and Hardware
- Configuring new user accounts and making sure the end user is satisfied
- Repairing equipment and replacing parts
- Managing stocks of equipment, consumables and other supplies
- Administration duties in line with the daily checks
- Provide customer training where required
- Logging and updating tickets on the IT ticketing system
- Liaising with third parties to arrange appointments and external support
- Ensure IT policy and procedures are adhered to maintain the integrity of the MDU network CANDIDATE REQUIREMENTS
- Independent skills
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
- Passionate about IT
IT Support Apprentice employer: Back to Work
Back TO Work in Dudley is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. As an IT Apprentice, you'll benefit from hands-on experience in frontline support and networking, while being part of a team that values innovation and collaboration in a vibrant community setting.
