Are you looking for a career where every day is different, you get to solve problems, help people, and learn valuable skills that can take you anywhere? Our client, a IT Support company based in North Yorkshire, is looking for an enthusiastic IT & Networking Apprentice to join their growing team. The role is perfect for someone who is curious, enjoys learning new things, and wants to build a future-proof career, even if they don't consider themselves a "tech expert" yet. You don't need to be the person who builds computers or spends all day gaming. What's more important is having a positive attitude, a willingness to learn, and a desire to help others.
About the Role
As an IT & Networking Apprentice, you'll work alongside experienced engineers who support businesses with their day-to-day technology needs. You'll learn how modern organisations use technology to communicate, collaborate, and operate effectively. You'll gain hands-on experience supporting users, setting up devices, maintaining networks, and troubleshooting technical issues while working towards a recognised qualification. No two days are the same. One day you might be helping a customer get back online, and the next you could be assisting with the setup of new equipment for an entire office.
What You'll Be Doing
- Providing friendly support to customers via phone, email, and remote support tools.
- Helping users with common IT issues and queries.
- Setting up laptops, desktops, monitors, and mobile devices.
- Assisting with network installations and connectivity checks.
- Learning how business Wi‑Fi, internet connections, and network equipment operate.
- Supporting Microsoft 365 applications such as Outlook, Teams, Word, and Excel.
- Logging customer issues through the helpdesk system.
- Working alongside senior engineers on customer projects.
- Maintaining accurate records and documentation.
- Learning industry-standard technologies and best practices.
What We're Looking For
We’re looking for someone who:
- Enjoys helping people and solving problems.
- Has a positive attitude and a willingness to learn.
- Is reliable, organised, and professional.
- Has good communication skills.
- Enjoys working as part of a team.
- Can follow instructions and take initiative when required.
- Is interested in developing long-term career skills.
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IT & Networking Apprentice employer: Back TO Work
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