IT Business Coach

Dept: Service Delivery - Apprenticeships

Contract: Hybrid

Office: London / Manchester

Hours / Days in Office: 37.5 hours / 4 days per year in office

Salary: £38k- £45k

Reports to: Head of Service Delivery

About Us

At Leep Talent, part of the Leep Group, we are committed to powering up potential for individuals and organisations through high-quality training, apprenticeships and professional development. As a collective of specialist training providers, the Leep Group works together to deliver a complete, people-first training solution, supporting learners and employers across the UK. Leep Talent specialises in IT, digital and HR training, delivering apprenticeships, skills bootcamps and short courses designed around real workplace needs. Our programmes are employer-led and focused on building practical skills, confidence and long-term career resilience.

Position Overview

An exciting opportunity has arisen within Leep Talent to join our ever-growing team of coaches. Your overall goal within the business will be coaching and development of apprentices through the ICT Apprenticeship Standards while tracking/supporting & driving their progression through the apprenticeship journey. You will work alongside the employer to develop the plans for how and when the on-programme and end-point assessments will be delivered and assess the apprentices progress towards the development of their knowledge, skills, and behaviours.

The role will require you to adapt to different ways of working and establish individual learning needs and identify best practices and bring individualism and personality to a standardised course. This role will entail predominantly one to one coaching with apprentices. Leep Talent have harnessed the latest technologies to provide a remote learning product that means our learners can benefit from all our training and development programmes wherever they are.

There are nine core duties associated to key areas of knowledge, skills, and behaviours that you will be coaching and training apprentices on for the ICT Level 3 standards:

• Provide technical support to customers both internal and external through a range of communication channels
• Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
• Interpret technical specifications relevant to the ICT task
• Apply the appropriate security policies to ICT tasks in line with organisational requirements
• Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
• Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
• Apply appropriate testing methodologies to hardware or software or cabling assets
• Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
• Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues

Responsibilities

• To support the Leep Talent’s mission, vision, values, and strategic objectives
• To implement Leep Talent’s Equality and Diversity policies
• To take responsibility for one’s own professional development and participate in relevant internal and external activities
• To implement the Leep Talent’s health and safety policies and practices
• To contribute to Leep Talent’s commitment to continuous improvement as identified in Leep Talent's quality assurance systems
• To be committed to Leep Talent’s safeguarding procedures and high priority to be given to the safeguarding of learners

Candidate Requirements

• Highly motivated, persuasive, persistent, positive and patient
• Be professional, have a mature personality and be able to gain people's confidence and put them at ease
• Experience in developing learner progression through a series of learning stages
• Team player – willing to contribute to the business unit and not solely focused on their own personal goals
• This role is heavily focussed on training, assessment, reporting and development. The ability to provide effective feedback is essential
• Excellent communicator
• Good initiative
• Have good administrative skills, be flexible, adaptable and be able to cope under pressure

Essential Qualifications/Experience:

• Teaching Qualifications: PGCE / CertEd / QTS or Level 4 Teaching qualification or Level 3 Teaching qualification and Level 3 Assessors qualification
• Maths & English Qualifications: English Level 2 or above and Maths Level 2 or above
• Technical Competency: Degree or higher and 2 years industry experience and appropriate qualifications or Level above what level they will be teaching in the relevant subject area
• IAG: Level 3 IAG qualification or above or working towards in the first 6 months

Equal Opportunities

Leep Talent is an equal opportunities employer and is committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010).