At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Dynamic IT support company with a focus on collaboration and growth.
- Benefits: Competitive salary, career advancement opportunities, and a supportive team environment.
- Other info: Join a vibrant team and learn new technologies in a fast-paced setting.
- Why this job: Kickstart your IT career while helping others solve their tech problems.
- Qualifications: Interest in IT, strong communication skills, and basic tech knowledge.
The predicted salary is between 26300 - 26300 £ per year.
Salary: £26,300 - 26,300 per year
Requirements
- Interest in IT, technology, or digital careers
- Great communication skills
- Basic IT knowledge or personal use of technology
- Strong attention to detail and record-keeping skills
- Willingness to learn new technologies, systems and processes
Responsibilities
- Act as the first point of contact for IT support queries via phone, email, ticketing systems or remote access tools
- Diagnose and resolve common hardware, software, and connectivity issues
- Provide troubleshooting support for desktops, laptops, mobile devices, printers and peripherals
- Support users with operating systems, email, cloud applications and basic network issues
- Log, track and manage support tickets accurately in line with service level agreements (SLAs)
Technologies
- Cloud
- Hardware
- Support
- Mobile
- Network
We are an IT support company seeking a Help Desk Technician to join our team. This role focuses on diagnosing and resolving common technical problems while delivering excellent customer service. We provide an opportunity for individuals looking to build a career within IT support and technical services. Joining our team offers you a chance to work in a collaborative environment where you can expand your skills and advance your career.
Help Desk Technician employer: Back to Work
Back TO Work in Dudley is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. As an IT Apprentice, you'll benefit from hands-on experience in frontline support and networking, while being part of a team that values innovation and collaboration in a vibrant community setting.
