At a Glance
- Tasks: Provide IT support and explore AI tools to enhance business tasks.
- Company: Established food and drink manufacturer known for quality and innovation.
- Benefits: Training provided, hands-on experience, and a supportive team environment.
- Other info: Great opportunity for career growth and learning in a dynamic industry.
- Why this job: Join a growing company and learn about IT and AI in a practical setting.
- Qualifications: Interest in IT and AI, problem-solving skills, and clear communication.
About the Company
Our client is a well-established food and drink manufacturer in North Yorkshire, recognised for quality, innovation and customer service.
As the business grows and invests in technology, they are looking for a motivated Junior IT & AI Support Technician to help keep everyday systems running smoothly and support the exploration of practical AI tools across the organisation.
Role Overview
This junior role combines hands-on IT support with opportunities to learn how approved AI tools can assist everyday business tasks.
You will help support hardware, software and systems across production, warehouse and office environments, while assisting senior colleagues with AI trials, simple automation and user guidance.
Training will be provided, with more complex issues escalated to senior IT staff.
You do not need to be an AI specialist or have experience building AI models.
- Key duties (Training to be provided)
- Provide friendly first-line IT support, log support requests and escalate complex issues to senior colleagues.
- Help diagnose and resolve routine hardware, software and network issues, following guidance and established procedures.
- Assist with installing, configuring and maintaining PCs, laptops, printers and mobile devices.
- Support user account administration, password resets and access permissions in line with approval processes.
- Help colleagues use Microsoft 365, cloud-based services and approved AI assistants, with training and guidance.
- Carry out routine system checks and report potential issues to senior IT staff.
- Assist with software deployments, updates and patch management under supervision.
- Maintain accurate IT asset records, support tickets and straightforward user guides, including guidance on approved AI tools.
- Follow cyber security, data protection and responsible AI procedures; keep confidential information out of unapproved tools and check AI-generated outputs before use.
- Support IT projects, system upgrades and infrastructure improvements, and help senior colleagues trial simple AI-assisted workflows and automation, recording results and feedback.
- Assist with support for manufacturing and operational technology systems where required, following site procedures and senior colleagues’ direction.
- Required Skills & Qualities
- A genuine interest in IT, AI and how technology can support everyday business tasks.
- A logical approach to solving problems and a willingness to learn troubleshooting skills.
- Clear communication skills and a helpful, patient approach to supporting colleagues.
- The ability to organise tasks, follow instructions and ask for help when priorities are unclear.
- Good attention to detail, including checking information and keeping accurate records.
- A collaborative approach, with confidence to complete agreed tasks and escalate issues beyond your experience.
- Willingness to learn new systems and use AI responsibly. Previous AI experience or coding knowledge is not essential; training will be provided
Junior IT & AI Support Technician in Harrogate employer: Back TO Work
Join a dynamic IT support company that prioritises employee growth and development, offering a supportive work culture where you can thrive as a Cyber Security Apprentice. With hands-on experience and mentorship from industry experts, you'll gain invaluable skills while contributing to the protection of vital digital infrastructure in a collaborative environment. Located in a vibrant area, this role not only paves the way for your future career in cybersecurity but also provides a unique opportunity to be part of a forward-thinking team dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT & AI Support Technician in Harrogate
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Back TO Work!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Back TO Work.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Junior IT & AI Support Technician in Harrogate
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Back TO Work and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Back TO Work
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Back TO Work.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Back TO Work will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
