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- Tasks: Support the IT helpdesk and assist with daily operational checks.
- Company: Established events company in the North East with a vibrant team.
- Benefits: Gain hands-on experience in IT with a supportive learning environment.
- Other info: Perfect first role for those eager to learn and grow in IT.
- Why this job: Kickstart your career in tech with a variety of tasks and real impact.
- Qualifications: Independent, organised, and great communication skills are essential.
A long established events company in the North East region has need for an apprentice to support their IT helpdesk. The role offers variety in the tasks from day to day and is ideal for a first-time role in the industry.
KEY DUTIES
- Assisting the Technical Service Owner function as part of the Global IT Application support services
- Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business
- Review tickets within Service Management, driving and managing service acceptance using established priorities
- Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team
CANDIDATE REQUIREMENTS
- Independent skills
- Teamwork skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
ICT Apprentice in Gateshead employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Apprentice in Gateshead
✨Tip Number 1
Get to know the company! Research their events and IT services so you can chat about them during your interview. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since good written and oral communication is key, try explaining tech concepts to a friend or family member. This will help you articulate your thoughts clearly in interviews.
✨Tip Number 3
Show off your organisational skills! Bring a notebook to jot down important points during the interview. It demonstrates that you’re proactive and ready to take notes on how to improve the support service.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it gives us a chance to see your application directly and get you in front of the right people.
We think you need these skills to ace ICT Apprentice in Gateshead
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the opportunity to support our helpdesk and learn in a dynamic environment.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your skills that match the job description. We love seeing how your independent and teamwork skills can contribute to our support service!
Be Clear and Concise: Keep your writing straightforward and to the point. Good written communication is key for this role, so make sure your application reflects that by being organised and easy to read.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting apprenticeship!
How to prepare for a job interview at Back to Work
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Understand common helpdesk tasks and be ready to discuss how you would approach troubleshooting issues. This shows your enthusiasm for the role and that you're prepared to dive into the technical side of things.
✨Show Off Your Team Spirit
Since teamwork is key in this role, think of examples where you've successfully collaborated with others. Whether it's a school project or a group activity, be ready to share how you contributed to the team's success and what you learned from the experience.
✨Communicate Clearly
Good communication skills are essential, so practice explaining technical concepts in simple terms. During the interview, make sure to listen carefully to questions and respond thoughtfully. This will demonstrate your ability to convey information effectively, which is crucial for an IT support role.
✨Be Organised and Proactive
Prepare a list of questions about the company and the role to show your interest. Also, think about how you can manage your time and tasks efficiently. Mentioning your organisational skills during the interview will highlight your readiness to handle the responsibilities of the position.