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For Companies At a Glance
- Tasks: Assist colleagues with IT queries and provide top-notch customer service.
- Company: Friendly IT support company with a welcoming team atmosphere.
- Benefits: Comprehensive training, flexible hours, and a supportive work environment.
- Why this job: Kickstart your career in IT without prior experience and grow your skills.
- Qualifications: Strong communication, teamwork, and organisational skills are essential.
- Other info: Great opportunity for personal development and career progression.
The predicted salary is between 24000 - 36000 £ per year.
An IT support company is eager for an enthusiastic individual to join their friendly team. The chosen individual will provide a single point of contact to internal colleagues reporting IT related incidents. No IT experience is necessary since training will be provided.
KEY DUTIES
- Respond to customer queries via phone, email, or digital ticketing systems
- Log incidents accurately and escalate where necessary
- Deliver a positive and professional customer experience
CANDIDATE REQUIREMENTS
- Independent skills
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
- Meets the eligibility below
ELIGIBILITY
- Have the right to live and work in the UK.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Customer Service Representative in Gateshead employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Gateshead
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer queries, try role-playing scenarios with a friend. This will help you feel more confident when answering questions during interviews.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions to ask during your interview. This not only shows your interest but also helps you stand out as someone who is proactive.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're genuinely interested in the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Representative in Gateshead
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application: Make sure to customise your application to highlight your skills that match the job description. Focus on your organisational skills and communication abilities, as these are key for a Customer Service Representative.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application concise. This helps us quickly understand your qualifications and why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this position or any other roles we have available.
How to prepare for a job interview at Back to Work
✨Know the Company
Before your interview, take some time to research the IT support company. Understand their services, values, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since good written and oral communication skills are key for this role, practice answering common interview questions out loud. You can even ask a friend to conduct a mock interview with you. This will help you articulate your thoughts clearly and confidently.
✨Show Enthusiasm
The company is looking for an enthusiastic individual, so make sure to convey your excitement about the role. Share why you want to work in customer service and how you can contribute to delivering a positive experience for customers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones about the team dynamics or training processes. This shows that you're proactive and eager to learn more about the position and the company.
