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- Tasks: Handle inbound calls, book and manage appointments efficiently.
- Company: Join a supportive team with a focus on employee wellbeing.
- Benefits: Earn £23,809.50, enjoy 28 days holiday, and access exclusive discounts.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
- Other info: Training provided, with great opportunities for career growth.
The predicted salary is between 23809 - 33431 £ per year.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £23,809.50 per annum
Customer Service Advisor Work From Home in Derby employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Derby
✨Tip Number 1
Get your research game on! Before you even think about applying, dive into the company’s culture and values. Knowing what they stand for will help you tailor your approach and show them you’re a perfect fit.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your skills clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be in the loop for any updates and opportunities that pop up.
We think you need these skills to ace Customer Service Advisor Work From Home in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and showcase your communication skills, as these are key for us.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Mention your passion for helping others and how you can contribute to our team’s success.
Show Off Your Personality: We love a bit of personality! Don’t be afraid to let your unique voice come through in your application. We want to see how you’d fit into our friendly and dynamic team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities, such as handling inbound calls and managing appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles or situations. Remember, a polite and professional telephone manner is key, so let that shine through during your interview.
✨Demonstrate Empathy and Understanding
In customer service, empathy is crucial. Think of scenarios where you had to understand a customer's needs and how you addressed them. Be ready to share these experiences during your interview to illustrate your ability to connect with callers and provide the support they need.
✨Prepare for Fast-Paced Questions
Given the fast-paced nature of the job, be prepared for rapid-fire questions about how you handle stress and manage time. Practise answering situational questions that demonstrate your efficiency and accuracy. This will show that you can thrive in a busy environment and keep up with the demands of the role.
