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For Companies At a Glance
- Tasks: Assist customers with queries, drive sales, and promote products over inbound calls.
- Company: Join a dynamic team in a leading customer service environment.
- Benefits: Earn up to £25,480 plus uncapped bonuses, exclusive discounts, and wellbeing support.
- Why this job: Make a real difference by helping customers while boosting your earnings.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy training, career growth, and a fun work culture.
The predicted salary is between 25480 - 25480 £ per year.
We’re recruiting for Customer Service Advisors to earn up to £25,480 per annum, with a realistic OTE of £716 per month. The role involves handling inbound calls from existing customers, resolving queries, supporting upgrades or cancellations, and driving sales by promoting additional products and services.
Customer Service Advisor Benefits
- Campaign specific benefits including exclusive discounts on sim only plans up to 80% for you & up to 4 for family and friends!
- Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals.
- Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel.
- A furry friend perk – a subscription to Tails for your beloved canine companion.
- Wellbeing support through free access to services that enhance your mental and physical health.
- Comprehensive dental plan and priority access to a private GP.
- Refer a friend incentive – Earn up to £800 for each referral who successfully join the business!
Training
Training is included to prepare you for this role.
Customer Service Advisor Role
As an advisor, you will be assisting inbound calls from existing customers, supporting a range of queries. These can be from customers who are within the last 6 months of their contract & want to leave or customers wanting to upgrade.
You will work to drive sales through effective questioning & work to promote additional products & services such as mobile phone contracts, home broadband, tablets, simos & more!
Examples Of The Role Include
- Retention of existing customers or upgrades.
- Up sell and cross sell of all products and services to existing and prospective customers to drive up the client’s customer base.
- Ensure professional call manner and remain knowledgeable on products/services on offer.
- Being able to think quickly and use your own initiative to review customer accounts to see where there is a potential sale opportunity.
- Support sales transactions by advising customers on suitable products to meet your conversion target as well as other targets.
Pay
£25,480 per annum. Realistic OTE of £716 per month! Bonus is uncapped with some of our top agents earning thousands.
Customer Service Advisor employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially those you’ll be promoting as a Customer Service Advisor. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries and how to handle them.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or join relevant groups. They might share insights about the company culture or even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience you have in handling customer queries, upselling products, or working in a fast-paced environment. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention why you’re excited about joining StudySmarter.
Show Off Your Communication Skills: As a Customer Service Advisor, communication is key! In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past experiences, we want to see that you can connect with customers effortlessly.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Back to Work
✨Know the Products Inside Out
Before your interview, make sure you’re familiar with the products and services the company offers. This will not only help you answer questions confidently but also show your genuine interest in the role. Brush up on any recent promotions or changes to their offerings.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Customer Service Advisor role. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. It shows that you value communication and can handle customer queries effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to think on your feet and provide excellent service.
✨Emphasise Your Sales Experience
Since the role involves upselling and cross-selling, be ready to talk about your sales experience. Share any relevant achievements or strategies you’ve used to drive sales in previous roles. This will demonstrate your capability to meet targets and contribute to the company's growth.
