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For Companies At a Glance
- Tasks: Assist customers with queries and promote upgrades and additional services.
- Company: Dynamic recruitment agency in the UK focused on customer experience.
- Benefits: Earn up to £25,480 plus OTE, exclusive discounts, and wellbeing support.
- Why this job: Join a vibrant team and enhance customer satisfaction while earning great perks.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Comprehensive training provided to help you excel in this role.
The predicted salary is between 20000 - 30000 £ per year.
A recruitment agency in the UK is seeking Customer Service Advisors who can earn up to £25,480 per annum plus an OTE of £716 per month. In this role, you will handle inbound calls from existing customers, assist with queries regarding upgrades or cancellations, and promote additional products and services.
Successful candidates will benefit from various perks including:
- Exclusive discounts
- Comprehensive dental plans
- Wellbeing support
Training will be provided to prepare you for this multifaceted position.
Customer Experience & Upsell Advisor employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Upsell Advisor
✨Tip Number 1
Make sure you know the ins and outs of the company you're applying to. Research their products and services so you can chat confidently about how you can enhance customer experience and upsell effectively.
✨Tip Number 2
Practice your phone skills! Since this role involves handling inbound calls, try role-playing with a friend or family member. This will help you get comfortable with responding to customer queries and promoting additional services.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what they look for in a Customer Experience Advisor.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really interested in joining the team.
We think you need these skills to ace Customer Experience & Upsell Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can handle queries and promote products, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Experience & Upsell Advisor role. Share specific examples of how you've helped customers in the past.
Show Your Personality: We love a bit of personality! Don’t just stick to formal language; let your enthusiasm for customer service come through. This role is all about connecting with customers, so show us who you are!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s quick and easy, and we’ll be able to review your application faster!
How to prepare for a job interview at Back to Work
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand common queries customers might have about upgrades or cancellations, and think about how you would handle these situations. This will show that you're prepared and can think on your feet.
✨Showcase Your Upselling Skills
Be ready to discuss how you would promote additional products and services. Prepare examples from your past experiences where you successfully upsold or cross-sold to customers. This will demonstrate your ability to drive sales while maintaining a positive customer experience.
✨Familiarise Yourself with the Company
Do some research on the recruitment agency and their values. Understanding their approach to customer service and the perks they offer can help you align your answers with what they’re looking for. It also shows genuine interest in the role.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This could be about the training process, team dynamics, or how success is measured in this role. Asking questions not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
