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- Tasks: Handle inbound calls, book and manage appointments efficiently.
- Company: Join a supportive team with a focus on employee wellbeing.
- Benefits: Earn £23,809.50, enjoy 28 days holiday, and access exclusive discounts.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and ability to work in a fast-paced environment.
- Other info: Training provided, with great opportunities for career growth.
The predicted salary is between 23809 - 33431 £ per year.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £23,809.50 per annum
Customer Service Advisor Work From Home in Cottingham employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Cottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TP and their values. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and demonstrate your communication skills during the interview.
✨Tip Number 3
Be ready to showcase your empathy! Think of examples from your past experiences where you've successfully dealt with difficult customers. Highlighting your ability to understand and respect their needs will set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Customer Service Advisor Work From Home in Cottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience and skills that match what we're looking for, like communication and efficiency. This shows us you’re serious about the position!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Share specific examples of how you've handled customer service situations in the past, and don’t forget to show a bit of your personality!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff. This will help us see your qualifications quickly!
Apply Through Our Website: We encourage you to apply through our website for the best experience. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the responsibilities like handling inbound calls, booking appointments, and maintaining a professional telephone manner. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated in previous jobs or situations. Think about times when you had to empathise with someone or resolve a conflict over the phone. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Adaptability
Working in a fast-paced environment means being adaptable is key. Be ready to discuss how you've handled changes or unexpected challenges in past roles. Highlighting your ability to stay calm under pressure will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career development opportunities, or the team culture. This shows that you're not just interested in the job but also in how you can grow within the company.
