Salary: £40,000 - 40,000 per year
Requirements
- Exceptional customer-facing service skills
- Calm under pressure and comfortable dealing with high-level, demanding individuals
- Good knowledge of modern Windows and troubleshooting
- Good knowledge of Microsoft Office for support and troubleshooting
- Experience with mobile device setups and handset migrations
- Experience administering Active Directory, Entra and Microsoft Exchange
- Experience enrolling devices into Intune and Entra
- Experience with PC migrations and user data transfer to new machines
- Familiarity with and troubleshooting of Apple Macs
- Networking knowledge including DNS, DHCP and IP subnetting
- Good working experience of Microsoft 365, Intune and Conditional Access
- Working knowledge of Mimecast, email filtering and SPF
- Desirable: SonicWall or WatchGuard firewalls
- Desirable: IP telephony knowledge
- Genuine interest in technology
- Ability to multitask and manage sensitive documents
- Minimum of 4 years experience in flexible environments with a wide-ranging skill set
Responsibilities
- Provide professional helpdesk support for prestigious legal firms in central London
- Support rollouts, infrastructure upgrades, deployments and server migrations
- Assist users with Microsoft Office issues and troubleshooting
- Set up and migrate mobile devices to new handsets
- Administer Active Directory, Entra and Microsoft Exchange
- Enrol devices into Intune and Entra
- Migrate user data during PC upgrades and replacements
- Troubleshoot Apple Macs
- Support networking and email security-related issues
Technologies
- Active Directory
- Support
- Microsoft 365
- Mobile
- Security
- Windows
- Office 365
More
We provide professional helpdesk support for prestigious legal firms in the central London area. Our team is involved in a wide range of projects, including rollouts, infrastructure upgrades, deployments and server migrations, offering varied and hands-on work in a flexible environment. We are looking for someone with broad technical skills, strong customer service ability and a genuine interest in technology.
last updated 36 week of 2026
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2nd Line Support Engineer in City of Westminster employer: Back TO Work
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