At a Glance
- Tasks: Support customers via phone, email, and live chat with empathy and accuracy.
- Company: Join a forward-thinking company that values customer service excellence.
- Benefits: Enjoy 30 days paid leave, flexible hours, and great discounts.
- Other info: Receive full training and support in a remote work environment.
- Why this job: Make a difference from home while developing your skills in customer service.
- Qualifications: No specific qualifications needed, just a passion for helping others.
The predicted salary is between 12 - 13 € per hour.
We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.
Remote Customer Service Advisor benefits:
- 30 days paid annual leave (pro-rata), rising with length of service
- Pension scheme
- Perkbox retail and online discounts
- Employee Assistance Programme (24/7 support line)
- No commute and reduced environmental impact
- Real-time support while working remotely
- Flexible working patterns to support work-life
- Training is included to prepare you for this role
Key Responsibilities:
- Respond to customer enquiries across phone, email, chat and multi-channel platforms
- Provide accurate information, resolve queries and deliver high-quality customer service
- Navigate multiple online systems to update customer records and manage cases
- Follow all call handling, data protection and quality assurance guidelines
- Demonstrate a “customer-first” approach, ensuring positive engagement in all interactions
- Escalate issues appropriately and follow required processes for complaints or safeguarding
- Work autonomously in a remote setting, maintaining productivity and service levels
- Attend mandatory training, coaching and performance feedback sessions
- Being professional when supporting client brands and customer communities
Remote Customer Service Advisor pay: £12.71 per hour
Remote Customer Service Advisor in Cambridge employer: Back to Work
Join a forward-thinking company that prioritises employee well-being and professional growth, offering Remote Customer Service Advisors a competitive salary of £12.71 per hour along with 30 days of paid annual leave, a pension scheme, and access to Perkbox discounts. Our flexible working patterns and comprehensive training ensure you can thrive in a supportive remote environment, making every customer interaction meaningful while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Advisor in Cambridge
✨Tip Number 1
Make sure you know the company inside out! Research their values and customer service approach. This way, when you get that interview, you can show them you’re not just another candidate but someone who truly gets what they’re about.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone, email, and chat, it’s crucial to sound confident and empathetic. Try role-playing with a friend or family member to nail down your responses.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or join relevant groups. They might share insights or even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and opportunities directly from us, making your job search smoother.
We think you need these skills to ace Remote Customer Service Advisor in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Remote Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since you'll be interacting with customers through various channels, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you've handled customer queries effectively in the past.
Emphasise Your Empathy:Empathy is key in customer service! In your application, mention instances where you've gone above and beyond to help a customer or resolve an issue. We love seeing candidates who genuinely care about providing a positive experience.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need right there. Plus, it shows us you're keen on joining the StudySmarter family!
How to prepare for a job interview at Back to Work
✨Know the Company Values
Before your interview, take some time to research the company's values and mission. This will help you align your answers with what they stand for, showing that you’re a great fit for their culture.
✨Practice Empathy in Responses
Since the role requires providing empathetic service, think of examples from your past experiences where you demonstrated empathy. Practising these scenarios will help you articulate your approach during the interview.
✨Familiarise Yourself with Multi-Channel Support
Brush up on how to handle customer queries across different platforms like phone, email, and live chat. Being able to discuss your experience or knowledge in managing multi-channel support will impress the interviewers.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Think about asking about training opportunities or team dynamics.
