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- Tasks: Supervise and deliver fun activity sessions while ensuring guest safety and satisfaction.
- Company: Join a vibrant team at a leading adventure centre.
- Benefits: Earn up to £12.60 per hour with included training and support.
- Why this job: Be the spark that creates unforgettable experiences for guests every day.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
- Other info: Dynamic role with opportunities to work across various departments and grow your skills.
The predicted salary is between 12 - 13 £ per hour.
We are recruiting for Customer Service roles, earning up to £12.60 per hour. The role involves supervising and delivering guest activity sessions, ensuring safety, supporting groups throughout their stay, and assisting across departments as required.
As a key team member, you will be the master of making memories by delivering activities and providing excellent pastoral care. You will also be the spark that sets off the evening activities extravaganza and serve as the link to the wider centre operation, making sure everything runs smoothly and safely.
- Take accountability for all guests during structured activity sessions.
- Deliver the content of the session to a high standard; focus on basic technique, give individual guidance to ensure that guests realise their potential and gain maximum enjoyment from each session.
- Ensure sessions are delivered in a safe manner in accordance with the companies normal operating procedures.
- Use equipment in line with training and record any damage or faults.
- Ensure guests receive a friendly welcome upon arrival, conducting induction processes with care and engagement.
- Communicate regularly with groups throughout their stay to ensure objectives are met.
- Act as the main point of contact for groups, resolving any issues promptly by coordinating with other departments.
- Organise and entertain groups outside of structured activity sessions, ensuring their needs are met and facilitating their enjoyment throughout their stay.
- Complete work tasks, on a scheduled basis, in other departments including catering, housekeeping, facilities and retail.
- Assist other centres across the PGL estate as required.
- Residential colleagues may be required to cover an overnight on call emergency assistant shift on a rota basis.
Pay: £12.60 per hour
Customer Service Representative in Cambridge employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in as a Customer Service Representative.
✨Tip Number 2
Practice your people skills! Since you'll be delivering activities and ensuring guests have a great time, think of examples from your past experiences where you've gone above and beyond for someone. Share these stories during your interview!
✨Tip Number 3
Be ready to show your problem-solving skills! As the main point of contact for groups, you'll need to resolve issues quickly. Prepare some scenarios where you successfully handled a tricky situation and explain how you did it.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and helps keep you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative in Cambridge
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others! Share experiences where you've gone above and beyond to make someone's day better. We love candidates who can bring that spark to our team!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Use keywords from the job description, like 'supervising', 'delivering activities', and 'ensuring safety'. This shows us you understand what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your relevant experience. A well-structured application makes it easier for us to see why you'd be a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the key tasks like supervising activity sessions and ensuring guest safety. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this role is all about making memories and providing excellent care, be ready to share examples of how you've successfully interacted with guests or customers in the past. Highlight your ability to resolve issues and create a welcoming atmosphere, as these are crucial for the position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, such as dealing with a difficult guest or coordinating with other departments. Practising these responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
