Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound calls, book and manage appointments efficiently.
- Company: Join a supportive team with a focus on employee wellbeing.
- Benefits: 28 days holiday, discounts, wellness classes, and referral bonuses.
- Other info: Training provided with opportunities for career growth.
- Why this job: Work from home while making a difference in people's lives.
- Qualifications: Strong communication skills and a professional phone manner.
We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £ per annum.
Customer Service Advisor benefits:
- 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
Training is included to prepare you for this role.
Customer Service Advisor role: You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.
Customer Service Advisor pay: £ per annum
Customer Service Advisor Work From Home in Cambridge employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Work From Home in Cambridge
✨Tip Number 1
Get your research on! Before you jump into the interview, make sure you know a bit about the company and its values. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. This will help you get comfortable with common questions and refine your responses, so you can shine when it really counts.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your true self come through. They want to see how you'd fit into their team, so don't be afraid to share your experiences and what makes you unique.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you're keen and professional, which is exactly what they’re looking for in a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor Work From Home in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you’ve handled calls, booked appointments, or dealt with customers in the past. Personalise it to show us why you’re the perfect fit for this role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for helping others and your ability to work in a fast-paced environment. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves handling calls, make sure your written application reflects your communication style. Be clear, concise, and polite. We want to see that you can empathise with customers even before you pick up the phone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role and our awesome benefits!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with handling inbound calls, booking systems, and the importance of empathy in customer interactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You could do mock interviews with friends or family, focusing on maintaining a polite and professional tone. Remember, it's all about showing that you can connect with callers effectively!
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during the interview, as they demonstrate your ability to handle the fast-paced environment and maintain efficiency and accuracy.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career development opportunities, or the company culture. This shows that you're not just interested in the job, but also in how you can grow within the company.