IT Support Apprentice in Birmingham

The IT systems within our client’s architects firm are critical to their ongoing operations, including operational management, communications, data storage (including security/access), and design functions. The IT Apprentice’s role is to coordinate this work and to recognise and escalate support to the IT Manager as and when necessary. Key Duties * Provide technical support to end-users, both in person and remotely * Install, configure, and maintain computer systems and software * Implement security of the network, data and its storage and communication systems * Assist with network administration tasks, including setting up user accounts and permissions * Work together with other managers and directors in relation to IT matters * Help manage the process for achieving agreed standards for Cyber Security and protocol * Discuss, agree and maintain IT elements of the Business Continuity Plan * Assist in ensuring that the company operates within the law in relation to copyright licencing and assists with Data management (GDPR) * Document technical procedures and create user guides. * Collaborate with the IT Manager to implement new technologies and upgrades. Person Specification * Ability to work independently * Strong teamwork capabilities * Excellent organisational skills * Effective written and verbal communication * Self-motivated and proactive * Keen about IT and technology