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- Tasks: Help customers with pension queries and provide top-notch support.
- Company: Join a growing worldwide organisation focused on excellent customer service.
- Benefits: Competitive salary, bonus, 25 days holiday, and flexible benefits.
- Why this job: Make a real difference by guiding customers through important processes.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: Comprehensive training provided and great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We’re recruiting Customer Service Advisors to deliver excellent support on day-to-day pension queries. You’ll update information, handle requests, guide customers through paperwork, and clearly explain processes—all while delivering top-notch service.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
BenefitsThis role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation.
Training is included to prepare you for this role.
RoleDelivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.
- Updating personal information with a high attention to detail.
- Processing requests for written information to be sent to our members.
- Providing accurate information from our knowledge/customer databases.
- Helping customers complete documentation.
- Explaining our processes and setting correct expectations.
MEETS NATIONAL LIVING WAGE
Customer Service Advisor in Birmingham employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Service Advisor and role-play with a friend. This will help you feel more confident when answering questions about handling queries.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you’re engaged and interested in the role. Ask about training opportunities or how success is measured in the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in making you memorable. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Customer Service Advisor role. We want to see how your skills can help us deliver top-notch service, so don’t be shy about showcasing your customer support background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers with their pension queries. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Attention to Detail: Since this role involves updating personal information and processing requests, make sure your application is free from typos and errors. We appreciate candidates who pay attention to detail, as it reflects the quality of service we aim to provide.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Back to Work
✨Know Your Stuff
Before the interview, make sure you understand the basics of pension queries and customer service. Brush up on common questions that customers might have and think about how you would handle them. This will show your potential employer that you're proactive and ready to tackle the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is key. During the interview, practice explaining complex processes in simple terms. Use examples from your past experiences where you successfully guided someone through a process or resolved an issue. This will highlight your ability to connect with customers.
✨Attention to Detail is Crucial
Since you'll be updating personal information and processing requests, demonstrate your attention to detail. You could mention a time when you caught an error or ensured accuracy in your work. This will reassure the interviewer that you can handle sensitive information responsibly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you understand if the company is the right fit for you.
