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- Tasks: Supervise and deliver fun activity sessions while ensuring guest safety and satisfaction.
- Company: Join a vibrant team dedicated to creating unforgettable experiences.
- Benefits: Earn up to £12.60 per hour with included training and support.
- Why this job: Be the spark that lights up guests' adventures and make lasting memories.
- Qualifications: Passion for customer service and ability to engage with diverse groups.
- Other info: Dynamic role with opportunities to work across various departments.
The predicted salary is between 12 - 13 £ per hour.
We are recruiting for Customer Service roles, earning up to £12.60 per hour. The role involves supervising and delivering guest activity sessions, ensuring safety, supporting groups throughout their stay, and assisting across departments as required.
As a key team member, you'll be the master of making memories by delivering activities and providing excellent pastoral care. You'll also be the spark that sets off the evening activities extravaganza and serve as the link to the wider centre operation, making sure everything runs smoothly and safely.
- Take accountability for all guests during structured activity sessions.
- Deliver the content of the session to a high standard; focus on basic technique, give individual guidance to ensure that guests realise their potential and gain maximum enjoyment from each session.
- Ensure sessions are delivered in a safe manner in accordance with the companies normal operating procedures.
- Use equipment in line with training and record any damage or faults.
- Ensure guests receive a friendly welcome upon arrival, conducting induction processes with care and engagement.
- Communicate regularly with groups throughout their stay to ensure objectives are met.
- Act as the main point of contact for groups, resolving any issues promptly by coordinating with other departments.
- Organise and entertain groups outside of structured activity sessions, ensuring their needs are met and facilitating their enjoyment throughout their stay.
- Complete work tasks, on a scheduled basis, in other departments including catering, housekeeping, facilities and retail.
- Assist other centres across the PGL estate as required.
- Residential colleagues may be required to cover an overnight on call emergency assistant shift on a rota basis.
Pay: £12.60 per hour
Customer Service Representative in Birkenhead employer: Back to Work
Contact Detail:
Back to Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Birkenhead
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in, making it easier for us to connect during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help us feel more confident and articulate when discussing how we can deliver excellent customer service.
✨Tip Number 3
Show off your personality! When we’re in the interview, let our enthusiasm shine through. Remember, they want to see how we can bring energy and fun to the role, especially when delivering activities and engaging with guests.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows that we appreciate the opportunity and are genuinely interested in the role, which can help us stand out from the crowd.
We think you need these skills to ace Customer Service Representative in Birkenhead
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you enjoy making memories and ensuring guests have a fantastic time. Share any relevant experiences that highlight your ability to engage with people and create a welcoming atmosphere.
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description, like 'supervising', 'delivering activities', and 'pastoral care'. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Highlight Your Teamwork Skills: As a key team member, your ability to work well with others is crucial. In your application, mention any past experiences where you've collaborated with a team to achieve a common goal. We love seeing candidates who can communicate effectively and support their colleagues!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved. We can't wait to hear from you!
How to prepare for a job interview at Back to Work
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the key tasks like supervising activity sessions and ensuring guest safety. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Customer Service Representative, you'll be interacting with guests constantly. Prepare examples of how you've successfully communicated with groups or resolved issues in the past. Highlighting your ability to connect with people will show that you're the right fit for making memories!
✨Safety First!
Since safety is a top priority in this role, be ready to discuss how you would ensure a safe environment during activities. Think about any relevant experiences where you had to follow procedures or manage risks, and share those stories during your interview.
✨Be Ready to Adapt
This job requires flexibility as you'll be assisting across various departments. Prepare to talk about times when you've had to adapt quickly to changing situations or take on different roles. Showing that you're versatile will impress the interviewers!
