Account Manager (Apprenticeships)

Dept: Marketing & Sales – Apprenticeships

Contract: Hybrid

Office: London

Hours / Days in Office: 37.5 hours per week / 2 days per week

Salary: £30k-36k OTE: +£16k-20k

About Us

At Leep Talent, part of the Leep Group, we are committed to powering up potential for individuals and organisations through high-quality training, apprenticeships and professional development. As a collective of specialist training providers, the Leep Group works together to deliver a complete, people-first training solution, supporting learners and employers across the UK. Leep Talent specialises in IT, digital and HR training, delivering apprenticeships, skills bootcamps and short courses designed around real workplace needs. Our programmes are employer-led and focused on building practical skills, confidence and long-term career resilience. Key qualifications include recognised CIPD, CompTIA and Microsoft certifications, ensuring learners gain industry-relevant knowledge that makes an immediate impact.

Across the Leep Group, we support over 20,000 learners each year, helping people at every stage of their career journey, from pre-employment and entry-level training through to upskilling and career progression. With a strong focus on accessibility and social impact, many of our programmes are 100% government-funded, removing barriers and creating opportunity for all. We believe the world of work is evolving, and real progress happens when organisations look beyond job titles and qualifications to focus on the whole person, their skills, strengths and ambition. That belief sits at the heart of everything we do.

Together with our other brands across the Leep Group, Leep Talent provides a 360-degree, career-lifecycle approach to skills and workforce development, equipping learners to thrive and empowering employers to build future-ready teams.

Position Overview

Our Account Managers in our Apprenticeship Team drive client relationships, activity, and fee generation via apprenticeship (100%) starts. Supported by our marketing and apprenticeship resourcing functions, you will manage the start to end recruitment & sales process, creating new business opportunities by business development means and managing existing client relationships. Some of your tasks will include intelligent marketing, face to face meetings and business development telephone calling. You will always promote the Leep Talent range of products and services ensuring you find the right answers and creating sustainable business opportunities for our clients – not selling a solution that doesn’t fit.

Responsibilities

• To support the Leep Talent’s mission, vision, values, and strategic objectives
• To implement Leep Talent’s Equality and Diversity policies
• To take responsibility for one’s own professional development and participate in relevant internal and external activities
• To implement the Leep Talent’s health and safety policies and practices
• To contribute to Leep Talent’s commitment to continuous improvement as identified in JITs quality assurance systems
• To be committed to Leep Talent’s safeguarding procedures and high priority to be given to the safeguarding of learners

Role Responsibilities:

• To achieve set activity & billing targets while also delivering on agreed objectives
• Increase revenues for each existing account through up-selling - expanding the scope of programmes delivered to existing contacts and business areas as well as new business units to create growth in a full suite of pathway delivery.
• Managing client relationships to the highest standard
• Create Account Plans for the top 10 ‘spending’ clients.
• Generate new leads and build your network within your accounts.
• Business development: Using email, phone and LinkedIn messaging.
• Win new clients in designated new business sector.
• Cross-sell group product lines.
• To effectively cross-sell all aspects of Leep Talent
• To be a brand champion for Leep Talent
• To evaluate and manage performance levels in line with company expectations
• To ensure all processes and compliance procedures are followed
• Delivering of Sales Training
• New Business Tenders and Pitches
• Effective forecasting and pipeline management
• Supporting Senior Management with agreed duties
• Maintaining all relevant management information on our CRM – quality data makes us successful

Candidate Requirements

• High levels of Pace, Passion & Persuasion – it’s what we look for in all our hires!
• You should demonstrate the behaviours & skills required in line with our M&S People Framework
• Solutions orientated, commercially astute and always seeking to improve own ability
• Excellent Inter-personal, verbal and written communication skills
• Ability to deal with lots of different types of clients in a professional manner
• Desire to learn and execute detailed operational plans
• Highly professional, well presented and provides an excellent first impression of Leep Talent
• Approachable, motivational and solutions orientated
• You must show continuous drive & determination and an attitude to succeed
• Help integrate new starters into the business
• Leads on initiatives and operates with minimum instruction
• Ability to influence others for benefit of the business
• You must be an advocate and supporter of positive change when needed (SAM+)
• Mentors and supports colleagues in achievement of their own personal goals (SAM+)

Equal Opportunities

Leep Talent is an equal opportunities employer and is committed to recruiting, appointing, and employing staff in accordance with all relevant legislation and best practice (Equalities Act 2010). Job vacancies are advertised online to ensure they are accessible to all members of the community. The recruitment and selection process is applied fairly and consistently to everyone applying for positions within Leep Talent. Any feedback on our approach to hiring is always welcome, please feel free to email our Chief Information Officer.

This job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee. This is subject to change and variation by Leep Talent as is necessary to respond to the needs of the business. All roles at Leep Talent are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.