At a Glance
- Tasks: Provide top-notch Helpdesk support for prestigious legal firms in central London.
- Company: Join a dynamic team in a fast-paced tech environment.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Ideal for tech enthusiasts looking to thrive in a challenging role.
- Why this job: Be part of exciting projects like infrastructure upgrades and server migrations.
- Qualifications: Exceptional customer service skills and solid technical knowledge required.
Providing professional Helpdesk for prestigious legal firms in the central London area. Potential to be involved in many projects including rollouts, infrastructure upgrades, deployments and server migrations.
Skills required:
- Exceptional customer facing service skills
- Calm under pressure - comfortable dealing with high level demanding individuals
- Good knowledge of modern Windows and troubleshooting skills
- Good knowledge of Microsoft Office - to assist others and troubleshoot
- Mobile device setups, migrations to new handsets etc.
- Active Directory / Entra and Microsoft Exchange administration
- Enrolment of devices into Intune / Entra
- PC migrations - migrating user data to new machines etc.
- Familiarity and troubleshooting of Apple Macs
- Networking knowledge (DNS, DHCP, IP subnetting etc.)
- Good working experience of 365 / Intune / Conditional access
- Mimecast / email filtering / SPF working knowledge
Desirable skills:
- Sonicwall / Watchguard Firewalls
- IP telephony knowledge
- A genuine interest in technology
- Ability to multi-task and manage sensitive documents
- Minimum of 4 years in flexible environments - looking for candidates with wide ranging skillsets
2nd Line Support Engineer employer: Back to Work
Back TO Work in Dudley is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. As an IT Apprentice, you'll benefit from hands-on experience in frontline support and networking, while being part of a team that values innovation and collaboration in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Back to Work values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Back to Work might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Back to Work!
✨Direct Apply to Back to Work
Let's not forget to apply directly through the Back to Work website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Back to Work.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Back to Work. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Back to Work
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
