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- Tasks: Supervise and deliver fun guest activities while ensuring safety and support.
- Company: Join a vibrant team dedicated to creating unforgettable experiences.
- Benefits: Earn up to £12.60 per hour with included training and flexible shifts.
- Why this job: Be the spark that lights up guests' experiences and make lasting memories.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
- Other info: Dynamic role with opportunities to work across various departments.
The predicted salary is between 12 - 13 £ per hour.
We are recruiting for Customer Service roles, earning up to £12.60 per hour. The role involves supervising and delivering guest activity sessions, ensuring safety, supporting groups throughout their stay, and assisting across departments as required.
Customer Service benefits:
- Training is included to prepare you for this role.
Customer Service role:
- As a key team member, you'll be the master of making memories by delivering activities and providing excellent pastoral care.
- You'll also be the spark that sets off the evening activities extravaganza and serve as the link to the wider centre operation, making sure everything runs smoothly and safely.
- Take accountability for all guests during structured activity sessions.
- Deliver the content of the session to a high standard; focus on basic technique, give individual guidance to ensure that guests realise their potential and gain maximum enjoyment from each session.
- Ensure sessions are delivered in a safe manner in accordance with the companies normal operating procedures.
- Use equipment in line with training and record any damage or faults.
- Ensure guests receive a friendly welcome upon arrival, conducting induction processes with care and engagement.
- Communicate regularly with groups throughout their stay to ensure objectives are met.
- Act as the main point of contact for groups, resolving any issues promptly by coordinating with other departments.
- Organise and entertain groups outside of structured activity sessions, ensuring their needs are met and facilitating their enjoyment throughout their stay.
- Complete work tasks, on a scheduled basis, in other departments including catering, housekeeping, facilities and retail.
- Assist other centres across the PGL estate as required.
- Residential colleagues may be required to cover an overnight on call emergency assistant shift on a rota basis.
Customer Service pay:
£12.60 per hour
Customer Service Representative employer: Back to Work Training Limited
Contact Detail:
Back to Work Training Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This way, you can show them that you're not just another candidate but someone who genuinely fits into their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your personality! When you're in the interview, let your enthusiasm for the role and the company shine through. Remember, they want to see how you’ll fit into their team, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others! Share any experiences where you've gone above and beyond to make someone's day better. We love candidates who are genuinely excited about creating memorable experiences.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight relevant skills and experiences that align with the responsibilities of a Customer Service Representative. This shows us you’ve done your homework and are serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining us!
How to prepare for a job interview at Back to Work Training Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Representative role. Familiarise yourself with the key responsibilities like supervising activities and ensuring guest safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about making memories and providing excellent care, be ready to share examples of how you've successfully interacted with guests or customers in the past. Highlight your ability to resolve issues and create a welcoming atmosphere, as these are crucial for the job.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about situations where you had to manage a group or handle unexpected challenges. Practising your responses will help you demonstrate your problem-solving skills and ability to keep things running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
