Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Ascend Technology Platform team, enhancing digital experiences and driving UI/UX excellence.
- Company: Experian is a global data and technology company transforming industries and empowering individuals worldwide.
- Benefits: Enjoy flexible working, a great compensation package, 25 days annual leave, and additional perks.
- Why this job: Join a culture of innovation, make an impact, and collaborate with diverse teams in a dynamic environment.
- Qualifications: Senior leadership experience in digital experience, UI/UX, and client onboarding is essential.
- Other info: This hybrid role is based in London or Nottingham, promoting inclusivity and equal opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data.
This is a hybrid position based in London or Nottingham reporting to the Senior Vice President for Platform and Digital.
Main Responsibilities- Provide direction to the Digital Experience and Functionality team, encouraging a culture of innovation and excellence.
- Develop a strategic roadmap for digital experience and functionality, aligning with the goals of the Ascend Technology Platform.
- Collaborate with senior leadership to define and prioritize main programs, ensuring agreement on organizational goals.
- Oversee the end-to-end client and partner onboarding process, ensuring a seamless and efficient experience.
- Develop and implement strategies to enhance onboarding processes, reducing time to value and increasing client satisfaction.
- Lead the development of digital experiences, ensuring they are intuitive, user-friendly, and meet the needs of clients and partners.
- Guide the creation and optimization of self-serve capabilities, empowering clients and partners to access information and perform tasks independently.
- Monitor digital experience metrics, identifying opportunities for continuous improvement.
- Oversee the design and implementation of user interfaces (UI) and user experiences (UX) that are visually appealing, functional, and aligned with best practices.
- Develop and implement learning and development programs to enhance the skills of the Digital Experience and Functionality team.
- Ensure that training programs are aligned with our goals and meet the needs of clients and partners.
- Collaborate with product teams outside the direct team to provide a cohesive and comprehensive client proposition.
- Identify and address gaps in our client journey, working with teams to deliver a seamless and integrated experience.
- Advocate for the needs and preferences of clients, ensuring their feedback is incorporated into product development efforts.
- Experience in a Senior Leadership role, with a focus on digital experience, UI/UX, and client onboarding.
- Experience developing and delivering a visionary roadmap.
- Experience working with a range of partners including senior management.
- Experience with digital experience best practices, UI/UX design principles, and self-serve capabilities.
- Experience leading and developing teams, encouraging a culture of innovation and excellence.
- Experience in the technology or software industry, with a focus on platform-based solutions.
Benefits include a flexible work environment, great compensation package and discretionary bonus plan, core benefits including pension, Bupa healthcare, sharesave scheme and more, 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Product Experience Director employer: Back on Track! Solutions
Contact Detail:
Back on Track! Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Experience Director
✨Tip Number 1
Familiarise yourself with Experian's Ascend Technology Platform. Understanding its features and capabilities will allow you to speak confidently about how you can enhance client experiences and drive UI/UX excellence during your discussions.
✨Tip Number 2
Network with current or former employees of Experian, especially those in product experience or digital roles. They can provide valuable insights into the company culture and expectations for the Product Experience Director position.
✨Tip Number 3
Prepare to discuss your vision for digital experience and self-serve capabilities. Think about innovative strategies you've implemented in the past and how they could be adapted to fit Experian's goals.
✨Tip Number 4
Showcase your leadership style and how you foster a culture of innovation within teams. Be ready to share examples of how you've successfully led teams in the technology or software industry, particularly in enhancing client onboarding processes.
We think you need these skills to ace Product Experience Director
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and qualifications for the Product Experience Director position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your leadership experience, particularly in digital experience, UI/UX, and client onboarding. Use specific examples to demonstrate your achievements and how they relate to the role.
Write a Tailored Cover Letter: Your cover letter should reflect your passion for the role and the company. Discuss how your vision aligns with Experian's goals and how you can contribute to enhancing their digital experiences and client onboarding processes.
Highlight Relevant Skills: In both your CV and cover letter, emphasise your skills in strategic leadership, innovation, and collaboration with product teams. Mention any experience with self-serve capabilities and UI/UX best practices to showcase your fit for the role.
How to prepare for a job interview at Back on Track! Solutions
✨Understand the Company and Its Values
Before your interview, take some time to research Experian's mission and values. Familiarise yourself with their focus on innovation and how they leverage data and technology to empower clients. This will help you align your answers with their corporate culture.
✨Showcase Your Leadership Experience
As a Product Experience Director, you'll need to demonstrate your strategic leadership skills. Prepare examples of how you've successfully led teams, developed roadmaps, and driven digital experiences in previous roles. Highlight your ability to foster a culture of innovation.
✨Prepare for UI/UX Discussions
Given the emphasis on UI/UX excellence in the role, be ready to discuss your experience with user interface design and user experience principles. Bring examples of projects where you improved digital experiences and self-serve capabilities, showcasing your understanding of best practices.
✨Emphasise Collaboration Skills
The role requires collaboration with various product teams and senior management. Be prepared to discuss how you've worked cross-functionally in the past, addressing any challenges you faced and how you overcame them to deliver a cohesive client proposition.
