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- Tasks: Deliver exceptional customer service and solve problems for clients via phone, email, and live chat.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy career progression, work-life balance, and recognition in an award-winning workplace.
- Why this job: Make a real impact by helping customers achieve their financial goals.
- Qualifications: Strong communication skills and a proactive, problem-solving mindset are essential.
- Other info: Be part of a diverse team that values authenticity and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software.
We are looking for a customer-focused Customer Support Advisor to join our growing team, based in our Nottingham office. If you excel in a fast-paced environment, communicate with confidence, and love solving problems, this role could be the perfect fit.
You will be part of an important team within Experian and will have the opportunity to promote both your customer service and administration skills. You will start on a career path that offers fantastic career progression and learning opportunities.
Reporting into the Team Manager, you will need excellent customer service skills, which you will utilise to support our clients discussing Credit scores and Business reports. We are looking for phone agents able to deal with complex complaints and queries, also working on our Live Chat function.
Responsibilities:- Strong communication skills across phone, email and live chat.
- A calm approach even in challenging situations.
- A natural problem-solver with a customer-first mindset.
- Someone reliable, trustworthy and adaptable to change.
- A team player who contributes positively to the working environment.
- A proactive learner who takes pride in continuous improvement.
- Strong communication skills across phone, email and live chat.
- A calm approach even in challenging situations.
- A natural problem-solver with a customer-first mindset.
- Someone reliable, trustworthy and adaptable to change.
- A team player who contributes positively to the working environment.
- A proactive learner who takes pride in continuous improvement.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age.
Customer Service Advisor in Nottingham employer: Back on Track! Solutions
Contact Detail:
Back on Track! Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Nottingham
✨Tip Number 1
Get to know Experian! Dive into their culture and values by checking out their website and social media. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone, email, or live chat, being clear and confident is key. Try role-playing with a friend to get comfortable handling different customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your customer-first mindset and adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Experian team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Nottingham
Some tips for your application 🫡
Show Your Customer Service Passion: When you're writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that genuine passion!
Tailor Your Application: Make sure to customise your application to fit the role. Highlight your communication skills and problem-solving abilities, as these are key for a Customer Service Advisor. We want to see how you can bring your unique skills to our team!
Keep It Clear and Concise: While we appreciate detail, clarity is crucial. Make your points straightforward and easy to read. Use bullet points if necessary to break up information. We want to quickly understand why you’d be a great fit for us!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Back on Track! Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Experian. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've successfully handled customer interactions in the past. Practise articulating your thoughts clearly and confidently, whether it’s over the phone or via live chat.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve resolved complex issues for customers. Be ready to discuss your thought process and the steps you took to find a solution. This will highlight your natural problem-solving mindset that Experian values.
✨Emphasise Teamwork and Adaptability
Experian looks for team players who can adapt to change. Share experiences where you collaborated with others to achieve a goal or adapted to new processes. This will show that you’re reliable and can contribute positively to their working environment.
