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- Tasks: Support client relationships, analyse service performance, and drive improvements.
- Company: Join Experian, a global leader in data and technology.
- Benefits: Enjoy hybrid working, competitive pay, and generous leave policies.
- Why this job: Make a real impact by enhancing client experiences and driving service improvements.
- Qualifications: Detail-oriented, organised, analytical thinkers with strong communication skills.
- Other info: Be part of an award-winning workplace that values diversity and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
As a Customer Relationship Advisor reporting into the Delivery Manager, you will help support our client Relationship Team by managing client interactions, analysing service performance, and driving improvements. You will produce client Management Information (MI), review client cases to identify service and Service level agreement enhancements, and manage client queries from start to resolution.
Main Responsibilities- Client MI Creation: Produce accurate client Management Information reports to support service reviews.
- Case Review & Analysis: Examine client cases to identify trends, service gaps, and opportunities for Service level agreement improvements.
- Query Ownership: Take full ownership of client queries, ensuring resolution while maintaining high levels of client satisfaction.
- Service Improvement: Collaborate with our teams to implement service enhancements based on client feedback and case analysis.
- Multi-Workstream Prioritisation: Manage and prioritise tasks across multiple workstreams, ensuring deadlines are met without compromising quality.
- Stakeholder Engagement: Build relationships with all partners to support seamless service delivery.
- Detail-Oriented: Strong attention to detail with a commitment to accuracy and quality.
- Organised & Proactive: Able to manage competing priorities and work effectively under pressure.
- Analytical Thinker: Comfortable working with data and identifying actionable insights.
- Clear and professional communication skills, both written and verbal.
- Team Player: Collaborative mindset with a willingness to support colleagues and contribute to team success.
- Hybrid working – 2 days in the office.
- Great compensation package and discretionary bonus plan.
- Core benefits include pension, Bupa healthcare, ShareSave scheme and more.
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.
Experian is proud to be an Equal Opportunity and affirmative action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age.
Customer Relationship Advisor in Nottingham employer: Back on Track! Solutions
Contact Detail:
Back on Track! Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Advisor in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Experian's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Relationship Advisor, you'll need to engage with clients effectively. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current or former Experian employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows your initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on new opportunities that pop up, so you never miss a chance to join the Experian team.
We think you need these skills to ace Customer Relationship Advisor in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Advisor role. Highlight your experience with client interactions and data analysis, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Analytical Skills: Since the role involves analysing service performance and identifying trends, be sure to include examples of how you've used data to drive improvements in past roles. We love seeing candidates who can think critically and provide actionable insights!
Communicate Clearly: Your written communication skills are crucial for this position. Keep your application clear and professional, and make sure to proofread for any errors. We appreciate attention to detail, so show us you’ve got it right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Back on Track! Solutions
✨Know Your Data
As a Customer Relationship Advisor, you'll be working with data and analytics. Brush up on your understanding of how data can drive service improvements. Be ready to discuss examples of how you've used data in past roles to enhance client satisfaction or streamline processes.
✨Showcase Your Communication Skills
Clear communication is key in this role. Prepare to demonstrate your verbal and written communication skills during the interview. You might want to practice explaining complex ideas simply, as you’ll need to engage with various stakeholders effectively.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your analytical thinking and problem-solving skills. Think of specific instances where you've taken ownership of a client query and successfully resolved it. Highlight your approach to identifying service gaps and implementing solutions.
✨Emphasise Team Collaboration
Experian values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share examples of how you've supported colleagues or contributed to team success, especially in high-pressure situations or when managing multiple priorities.