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- Tasks: Manage and optimise the user experience on our consumer website, experian.co.uk.
- Company: Join Experian, a global leader in data and technology with a people-first culture.
- Benefits: Enjoy hybrid working, competitive pay, 25 days leave, and great health benefits.
- Why this job: Make a real impact on customer journeys and drive business growth through digital strategies.
- Qualifications: Experience in eCommerce, customer journey optimisation, and analytics tools required.
- Other info: Be part of an award-winning workplace that values diversity and innovation.
The predicted salary is between 30000 - 42000 £ per year.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
We are looking for an eCommerce Executive to join our team on a 12-month fixed-term contract to cover maternity leave. You will manage and implement both executional and strategic initiatives on our public-facing consumer website, experian.co.uk. You will play an important part in optimising the user experience, promoting engagement, and supporting business growth through digital strategies.
Responsibilities:- You will help manage important customer journeys across experian.co.uk, handling daily requests for new content production, updating live content, and delivering optimisation tests to improve page performance.
- Provide regular updates and analysis on the performance of webpages and end-to-end journeys; report important conversion and engagement KPIs, heatmapping insights, and session replay findings.
- Optimisation Testing: Lead the delivery of the A/B testing roadmap across core paid media journeys. Attend Agile ceremonies (block planning, stand‐ups), define test briefs, manage development tickets, and conclude tests with analysis reports.
- Work with Acquisition, CRM, and Product teams to ensure the entire customer journey (from initial touchpoint to conversion) is seamless, relevant, and optimised. This includes aligning on campaign goals, messaging, and landing page experiences, and sharing insights to improve engagement, education, and conversion across channels.
- Content Delivery: Partner with Content and SEO teams to plan and implement their content roadmap for experian.co.uk.
- Project Management: Partner with the Product team on long‐term enhancements to ensure new features are effectively represented on experian.co.uk.
- Experience in an eCommerce or website management role.
- Experience with customer journey optimisation and conversion rate improvement.
- Proficiency with analytics tools (e.g., GA4) and heatmapping/session replay tools.
- Knowledge of A/B testing methodologies and experience managing test roadmaps.
- Good understanding of different marketing channels (e.g., SEO, Paid Media, CRM) and how they impact website performance.
- Experience using Jira or similar ticket management software.
- Basic HTML/CSS knowledge and familiarity with SEO principles and best practices.
- Exposure to tools such as Optimizely, Hotjar, or similar.
- Hybrid working – 2 days a week in the office.
- Great compensation package including discretionary bonus.
- Core benefits include pension, Bupa healthcare, sharesave scheme and more.
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people‐first approach is award‐winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 stars) to name a few.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Ecommerce Executive - 12 month Secondment in London employer: Back on Track! Solutions
Contact Detail:
Back on Track! Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Executive - 12 month Secondment in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Experian and its eCommerce strategies. Show us that you understand our mission and how you can contribute to optimising user experiences on our website.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in customer journey optimisation and analytics tools can help us improve engagement and conversion rates. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Ecommerce Executive - 12 month Secondment in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the eCommerce Executive role. Highlight your experience in website management and customer journey optimisation, as these are key aspects of the job.
Show Off Your Skills: Don’t forget to mention your proficiency with analytics tools and A/B testing methodologies. We want to see how you can contribute to improving our website performance!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experiences and achievements.
Apply Through Our Website: We encourage you to submit your application directly through our careers site. It’s the best way for us to receive your details and get the ball rolling on your application!
How to prepare for a job interview at Back on Track! Solutions
✨Know Your eCommerce Basics
Make sure you brush up on your eCommerce knowledge before the interview. Understand key concepts like customer journey optimisation and conversion rate improvement, as these are crucial for the role. Familiarise yourself with tools like GA4 and A/B testing methodologies to show you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used analytics tools in previous roles. Bring examples of how you've reported on KPIs or improved webpage performance. This will demonstrate your ability to provide valuable insights and contribute to the team’s goals.
✨Understand the Company Culture
Experian values a people-first approach, so it’s important to align with their culture. Research their commitment to diversity, equity, and inclusion, and be ready to share how you can contribute to this environment. Showing that you resonate with their values can set you apart.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the eCommerce Executive position and the team dynamics. Ask about the current challenges they face or how success is measured in this role. This shows your genuine interest and helps you gauge if it's the right fit for you.
