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- Tasks: Lead quality controls and processes in our innovative refurbishment lab.
- Company: Join Back Market, a global leader in refurbished tech.
- Benefits: Enjoy a hybrid work model, competitive salary, and impactful career development.
- Why this job: Make a real difference for the planet while working with cutting-edge technology.
- Qualifications: 5+ years in electronic repair, strong communication, and analytical skills.
- Other info: Diverse and inclusive workplace with opportunities for growth and mentorship.
The predicted salary is between 60000 - 75000 £ per year.
Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new. We are a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Our mission is simple: to do more with what we already have. Are you ready to join us?
Based in our Innovation Lab, as part of the Quality team, you will manage quality controls and processes while actively contributing to the development of Back Market's Innovation Lab: a showcase for our leadership in the refurbishment industry.
YOUR MISSION (IF YOU ACCEPT IT):
- Quality Audits & Monitoring
- Conduct regular mystery orders to assess the quality of seller products and ensure adherence to Back Market's standards.
- Identify, prioritize, and execute factory visits to audit seller quality, collecting insights and best practices in refurbishment and technology.
- Innovation Lab & Brand Equity
- Architect and operate a state-of-the-art Lab capable of hosting press conferences and investor roadshows, showcasing Back Market's leadership in the refurbishment industry.
- Coordinate discovery workshops with clients, prospects, and sellers to promote refurbishment awareness and gather valuable customer feedback.
- Drive Brand Equity enhancement through strategic initiatives and communication efforts.
- Highlight Back Market's technological expertise through various internal and external channels.
- Seller Quality & Operations
- Advise sellers on optimizing their manufacturing processes by recommending the most effective tools and technical procedures.
- Establish and cultivate a comprehensive knowledge network for sellers, facilitating their journey towards refurbishment excellence.
- Curate a catalog of key components, machines, and software at negotiated prices to support sellers in delivering the highest quality standards.
- Equip Seller Success Managers (SSMs) with actionable insights to develop tailored improvement plans, focusing on technical, aesthetic, and accessory quality dimensions.
YOU ARE IN THE RIGHT PLACE IF:
- You have 5+ years of experience in the electronic repair and maintenance industry.
- You have a deep knowledge of tools and software required to deliver the highest level of aesthetic and functional quality for refurbished electronic products.
- You are a confident communicator, comfortable in public settings and presenting to diverse audiences: clients, sellers, press, and investors alike.
- You are passionate about technology and innovation, always eager to learn about new electronic devices and industry trends.
- You have an industrial thinking mindset, enabling you to help sellers deploy optimization plans at scale.
- You have strong analytical and diagnostic skills, able to independently identify issues and translate findings into actionable recommendations.
- You have an entrepreneurial mindset: open-minded, team-oriented, and with a strong bias toward action.
WHY SHOULD YOU JOIN US?
- At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives.
- No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment.
- Hybrid work environment, with 1 remote day per week and 1 remote work week per quarter.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
- We strive to create a workplace that embodies the world we’re trying to change.
- We encourage you to apply even if you feel you may not tick every box.
- If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
UK Refurbishment Operations Leader | Hybrid (1 Remote Day/Week) employer: Back Market
Contact Detail:
Back Market Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Refurbishment Operations Leader | Hybrid (1 Remote Day/Week)
✨Tip Number 1
Get to know Back Market inside out! Research their mission, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their work in the refurbishment industry.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to quality control and operations. Think about how your experience aligns with their needs and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Back Market team and making a positive impact on the planet.
We think you need these skills to ace UK Refurbishment Operations Leader | Hybrid (1 Remote Day/Week)
Some tips for your application 🫡
Show Your Passion for Refurbishment: When writing your application, let your enthusiasm for refurbished tech shine through! We want to see how your passion aligns with our mission to make tech reliable and affordable while being eco-friendly.
Tailor Your Experience: Make sure to highlight your relevant experience in the electronic repair and maintenance industry. We’re looking for someone who can bring their expertise to our Quality team, so don’t hold back on showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language to explain your achievements and how they relate to the role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Back Market!
How to prepare for a job interview at Back Market
✨Know Your Stuff
Make sure you brush up on your knowledge of the electronic repair and maintenance industry. Familiarise yourself with the tools and software that are essential for delivering top-notch refurbished products. This will not only show your expertise but also your passion for technology.
✨Showcase Your Communication Skills
Since you'll be presenting to diverse audiences, practice articulating your thoughts clearly and confidently. Prepare examples of past experiences where you've successfully communicated complex ideas, whether to clients or during workshops. This will demonstrate your ability to engage effectively with different stakeholders.
✨Be Ready to Discuss Quality Control
Understand the importance of quality audits and monitoring in the refurbishment process. Be prepared to discuss how you would approach conducting mystery orders and factory visits. Highlight any relevant experience you have in ensuring adherence to quality standards, as this is crucial for the role.
✨Emphasise Your Analytical Skills
The role requires strong analytical and diagnostic skills, so come ready to discuss how you've identified issues in the past and turned them into actionable recommendations. Think of specific examples where your industrial thinking mindset has led to successful optimisation plans.