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- Tasks: Manage UK merchants, drive sales performance, and lead strategic business reviews.
- Company: Join Back Market, a global leader in refurbished tech for a sustainable future.
- Benefits: Enjoy hybrid work, flexible days, and impactful career development.
- Why this job: Make a real difference in the tech industry while helping the planet.
- Qualifications: 2+ years in e-commerce, strong project management, and data analysis skills.
- Other info: Diverse and inclusive workplace with a commitment to environmental impact.
The predicted salary is between 36000 - 60000 £ per year.
Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new. We are a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Our mission is simple: to do more with what we already have. Are you ready to join us?
As Seller Success Manager you will be responsible for managing a portfolio of high profile Smartphones merchants coming from the UK.
YOUR MISSION (IF YOU ACCEPT IT):
- Manage a portfolio of merchants based in the UK
- Own their Sales and Quality performance on all European Back Market websites
- Lead Business Review with your sellers to plan and manage strategic plans
- Visit and audit their structures
- Help to elaborate Back Market business strategy thanks to your field feedback & experience
- Lead cross-team projects to tailor solutions for our Sellers
- Be proficient leveraging data to track sellers performances and analyze trends and create projection
- Highly contribute to our business growth by working cross functionally within Back Market
YOU ARE IN THE RIGHT PLACE IF YOU HAVE:
- Fluent English
- Minimum 2 years of experience in related fields
- Previous experience in e-commerce or fast-growing startup is preferred
- Proven customer portfolio management skills
- Proven project management experience with success in managing deadlines, customers, and schedules
- SQL and/or Tableau experience a plus, but readiness to learn on analytics skills is a must
- You are confident in business and technical conversations and can break down complex concepts for anyone to understand
- You are resourceful, scrappy, and creative — if a playbook doesn’t exist yet, you are excited to figure it out and build it for the whole team to use
WHY SHOULD YOU JOIN US?
At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:
- A mission driven work environment where your day to day makes an impact on the planet.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
Seller Success Manager UK employer: Back Market
Contact Detail:
Back Market Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seller Success Manager UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Back Market. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Back Market’s mission and values, and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your past experiences and how they relate to the Seller Success Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Back Market team.
We think you need these skills to ace Seller Success Manager UK
Some tips for your application 🫡
Show Your Passion for Refurbished Tech: When writing your application, let us know why you're excited about refurbished tech and how it aligns with our mission. We love seeing candidates who share our values and are eager to make a positive impact on the planet.
Highlight Relevant Experience: Make sure to showcase your experience in e-commerce or customer portfolio management. We want to see how your background can help you excel as a Seller Success Manager, so don’t hold back on those achievements!
Be Data-Driven: Since you'll be leveraging data to track seller performance, mention any experience you have with SQL, Tableau, or analytics. If you're ready to learn, let us know! We appreciate a growth mindset.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Back Market
✨Know Your Merchants
Before the interview, take some time to research the merchants you'll be managing. Understand their business models, strengths, and challenges. This will not only show your interest in the role but also help you discuss tailored strategies during the interview.
✨Showcase Your Data Skills
Since the role involves leveraging data to track performance, be prepared to discuss your experience with SQL or Tableau. If you don’t have direct experience, highlight your willingness to learn and any relevant analytical skills you've developed in previous roles.
✨Prepare for Business Reviews
Think about how you would conduct a Business Review with a seller. Prepare a mock agenda that includes key performance indicators, strategic planning, and how you would address any issues. This will demonstrate your project management skills and your proactive approach.
✨Emphasise Your Resourcefulness
Back Market values creativity and resourcefulness. Be ready to share examples from your past where you had to think outside the box to solve a problem or create a new process. This will align with their mission of doing more with what we already have.