Seller Success Manager UK in London

Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new. We’re a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, with every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineers, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us?

As Seller Success Manager you will be responsible for managing a portfolio of high profile Smartphones merchants coming from the UK.

YOUR MISSION (IF YOU ACCEPT IT):

• Manage a portfolio of merchants based in the UK
• Own their Sales and Quality performance on all European Back Market websites
• Lead Business Review with your sellers to plan and manage strategic plans. Visit and audit their structures
• Help to elaborate Back Market business strategy thanks to your field feedback & experience
• Lead cross-team projects to tailor solutions for our Sellers
• Be proficient leveraging data to track sellers performances and analyze trends and create projections
• Highly contribute to our business growth by working cross-functionally within Back Market

YOU ARE IN THE RIGHT PLACE IF YOU HAVE:

• Fluent English
• Minimum 2 years of experience in related fields
• Previous experience in e-commerce or fast-growing startup is preferred
• Proven customer portfolio management skills
• Proven project management experience with success in managing deadlines, customers, and schedules
• SQL and/or Tableau experience a plus, but readiness to learn analytics skills is a must
• You are confident in business and technical conversations and can break down complex concepts for anyone to understand
• You are resourceful, scrappy, and creative — if a playbook doesn’t exist yet, you are excited to figure it out and build it for the whole team to use

WHY SHOULD YOU JOIN US?

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:

• A mission driven work environment where your day to day makes an impact on the planet.
• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.