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- Tasks: Lead quality audits, public outreach, and innovative workshops in our London lab.
- Company: Join Back Market, a leader in sustainable tech and refurbishment.
- Benefits: Impact-driven work, hybrid environment, and diverse team support.
- Why this job: Make a real difference in tech sustainability while showcasing your skills.
- Qualifications: 5+ years in electronic repair, strong public speaking, and analytical skills.
- Other info: Dynamic role with hands-on career development and a mission to change the world.
The predicted salary is between 36000 - 60000 £ per year.
Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new. We are a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Our mission is simple: to do more with what we already have. Are you ready to join us?
You’ll be the solo UK operator of our brand new London Innovation Lab - part quality detective, part tech evangelist, part public face of Back Market UK. Think: disassembling phones live on TV, auditing sellers on-site, and helping shape what quality refurbishment looks like at scale.
YOUR MISSION (IF YOU ACCEPT IT)
- Run weekly mystery orders: Order, inspect, and disassemble devices end-to-end (packaging, battery, accessories) to audit seller quality and ensure compliance with Back Market standards.
- Own all UK media and public outreach - Lead press interviews, TV appearances, influencer workshops, and live device demonstrations.
- Operate and architect the Innovation Lab - Host press conferences, investor roadshows, and client discovery workshops that showcase Back Market's leadership in refurbishment technology.
- Conduct on-site seller audits - Visit UK factories to collect insights, identify quality issues, and translate findings into actionable improvement plans for Seller Success Managers.
- Advise sellers on optimization - Build a knowledge network and curate a catalog of components, machines, and software at negotiated prices to help sellers achieve refurbishment excellence.
- Solve cross-functional quality challenges - Work with Care, Legal, Marketing, and SSMs to develop solutions (test protocols, FAQs, software) for complex merchant and customer issues.
Reality check: The job is 70% quality control, 20% public-facing work, and 10% creative problem-solving - so you need to love both the meticulous work AND the spotlight.
YOU ARE IN THE RIGHT PLACE IF:
- Must-haves: You have 5+ years of experience in the electronic repair and maintenance industry.
- You have deep knowledge of tools, diagnostic software, and technical procedures for refurbishing electronic products.
- You are a confident public speaker who can disassemble a phone live on camera, lead media interviews in English, and present to investors.
- You are analytically sharp - you can identify root causes and turn findings into concrete recommendations.
- You are rigorous and organized - managing mystery order tracking, refunds, and reporting is part of the daily routine.
- You are passionate about technology, sustainability, and the circular economy.
Nice-to-haves:
- You have experience working in certified Apple repair centers or as an Apple Genius Bar technician.
- You have a background specifically in the refurbishment industry.
- You are familiar with semi-automated testing software or device diagnostic tools.
- You have previous media or public speaking experience (YouTube, podcasts, tech events).
WHY SHOULD YOU JOIN US?
At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment.
We strive to create a workplace that embodies the world we’re trying to change. We encourage you to apply even if you feel you may not tick every box. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
Innovation Lab Manager - Refurbishment Quality UK in London employer: Back Market
Contact Detail:
Back Market Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innovation Lab Manager - Refurbishment Quality UK in London
✨Tip Number 1
Get to know Back Market inside out! Familiarise yourself with their mission and values, especially around sustainability and refurbishment. This will help you connect your experience to what they stand for during interviews.
✨Tip Number 2
Practice your public speaking skills! Since a big part of the role involves being in the spotlight, try rehearsing disassembling devices or explaining tech concepts in front of friends or on social media. It’ll boost your confidence!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and interview process. Plus, it shows your genuine interest in joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of the Back Market family.
We think you need these skills to ace Innovation Lab Manager - Refurbishment Quality UK in London
Some tips for your application 🫡
Show Your Passion for Sustainability: Make sure to highlight your enthusiasm for technology and sustainability in your application. We love candidates who share our mission of making tech reliable and better for the planet, so let that shine through!
Be Specific About Your Experience: When detailing your experience, especially in electronic repair and maintenance, be specific! We want to know about the tools and techniques you’ve used, as well as any relevant projects you've worked on. This helps us see how you fit into our Innovation Lab.
Demonstrate Your Public Speaking Skills: Since a big part of this role involves public speaking, don’t shy away from mentioning any media appearances or presentations you've done. We’re looking for someone who can confidently represent Back Market, so show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Back Market. Don’t miss out!
How to prepare for a job interview at Back Market
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electronic repair and refurbishment processes. Be ready to discuss specific tools and diagnostic software you’ve used, as well as any hands-on experience you have with disassembling devices. This will show that you’re not just a talker but someone who knows the ins and outs of the tech.
✨Practice Your Public Speaking
Since a big part of this role involves being in the spotlight, practice your public speaking skills. Try rehearsing how you would explain the refurbishment process or demonstrate a device disassembly. You might even want to record yourself to see how you come across on camera!
✨Prepare for Quality Control Questions
Expect questions about quality control and how you would handle various scenarios. Think about past experiences where you identified issues and implemented solutions. Being able to articulate your analytical skills and how you can turn findings into actionable recommendations will be key.
✨Show Your Passion for Sustainability
Back Market is all about sustainability and the circular economy, so make sure to express your passion for these topics during the interview. Share any relevant experiences or projects you've been involved in that align with their mission. This will help you connect with the company's values and show that you're a great cultural fit.