Back Market is seeking a Head of Product, Care to define and lead the product strategy for Care across multiple user groups. You will own vision, roadmap, and execution with five Product Managers, collaborating with Care Operations and cross-functional teams to scale AI-powered customer and agent experiences.
You will report to the Chief Product Officer and drive AI initiatives, tooling, and propositions that balance customer delight with operational efficiency, while ensuring scalable product
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Head of Product, Care & AI — Scale Impact in London employer: Back Market
Back Market is an exceptional employer that champions a mission-driven work environment, where every employee contributes to making technology more sustainable and affordable. With a strong focus on diversity, equity, and inclusion, employees benefit from hands-on career development, a hybrid work model, and a culture that values impact and innovation. Located in vibrant cities like Paris, Barcelona, and London, Back Market offers unique opportunities for personal and professional growth while actively working towards a positive environmental impact.
