Business Compliance Manager in St Albans

Business Compliance Manager

BACK HOME BAND is a charity providing counselling training and counselling, operating remotely and face‑to‑face in Hertfordshire and Bedfordshire with its main office in St Albans. They deliver over 20,000 counselling sessions a year and provide training to around 150 students per year.

The Role

The role reports to the CEO and is responsible for business compliance support. Initial scope includes data protection & GDPR, cyber security policy, company policies, contract templates, insurance and oversight of compliance processes and health & safety.

Key Accountabilities

• Act as Designated Data Protection Officer and develop policies, procedures, consents, and manage data protection agreements and breach response.
• Oversee data subject access and freedom of information requests, Caldicott guardian responsibilities, retention policies, and enhance GDPR compliance.
• Develop and maintain IT/Cyber security policies and raise awareness.
• Manage and improve company policies, business continuity plan, and specialist policies (excluding counselling, clinical, training services or finance).
• Maintain contract templates for counselling services, counsellors, volunteers, insurance, health & safety, incident and complaints logs.
• Ensure compliance with incident and complaints policies, contract obligations, DBS, recruitment processes, and oversee staff training.

The Candidate

• Prior experience in a similar compliance role.
• Excellent communication and interpersonal skills; ability to collaborate across departments.
• Proactive mindset focused on driving positive change.
• Strong attention to detail when reviewing and improving documentation.
• Knowledge of compliance, governance, and risk.

The Terms

• 12‑month contract with potential extension.
• 12‑15 hours per week.
• Based at the client’s office in St Albans.
• Full‑time equivalent salary £37.5k‑£45k pro rata to hours, depending on skills and experience.
• Full‑time equivalent actual salary will depend on hours worked.

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