At a Glance
- Tasks: Provide first line IT support and create daily reports for the team.
- Company: Friendly IT support company eager to welcome new talent.
- Benefits: Comprehensive training, supportive team environment, and career growth opportunities.
- Other info: Join a dynamic team and make a real difference in customer service.
- Why this job: Kickstart your IT career with no prior experience needed!
- Qualifications: Strong communication, teamwork, and organisational skills required.
The predicted salary is between 31500 - 38500 £ per year.
Are you looking for a Customer Service position or wanting to kickstart your career in IT Tech? An IT support company is eager for an enthusiastic individual to join their friendly team. The chosen individual will provide a single point of contact to internal colleagues reporting IT related incidents. No IT experience is necessary since training will be provided.
Duties:
- Providing first line support to staff and customers
- Creating daily reports for the IT department
- Updating the company’s ticketing system
CANDIDATE REQUIREMENTS:
- Independent skills
- Teamwork skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Digital Customer Adviser in Nottingham employer: Back 2 Work
Join our dynamic team as a Room Attendant, where we prioritise employee well-being and growth in a supportive work environment. Enjoy competitive pay, generous holiday allowances, and clear pathways for career advancement, all while working in a vibrant hotel setting that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Adviser in Nottingham
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Back 2 Work value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Back 2 Work a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Back 2 Work!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Back 2 Work.
We think you need these skills to ace Digital Customer Adviser in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Back 2 Work!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Back 2 Work
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
