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For Companies At a Glance
- Tasks: Join our busy IT helpdesk, repairing hardware and solving IT incidents.
- Company: A long-established IT Solutions company with a dynamic work environment.
- Benefits: Gain hands-on experience, with opportunities for travel and face-to-face customer interaction.
- Why this job: Kickstart your IT career in a supportive team while tackling real-world tech challenges.
- Qualifications: No prior experience needed; just bring your passion for IT and problem-solving skills.
- Other info: Perfect for high school and college students eager to learn and grow in the IT sector.
A long established IT Solutions company has need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day. This opportunity would suit anybody looking to start a career in the IT sector and has an interest in IT support, networking, and hardware.
KEY DUTIES
- Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions.
- Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely.
- Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites. This will give variety to your role, and the opportunity to work in a face-to-face customer situation.
CANDIDATE REQUIREMENTS
- Independent skills
- Teamwork skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
Sound like you? Then send us an application.
IT Support Technician Apprentice employer: Back 2 Work
Contact Detail:
Back 2 Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Apprentice
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing how to use ticketing systems or remote desktop applications can give you a leg up during the interview process.
✨Tip Number 2
Brush up on your problem-solving skills by practising troubleshooting scenarios. You might be asked to demonstrate your approach to resolving IT issues, so being prepared can really impress the interviewers.
✨Tip Number 3
Showcase your teamwork abilities by discussing any group projects or collaborative experiences you've had. This role requires working closely with others, so highlighting your interpersonal skills will be beneficial.
✨Tip Number 4
Prepare to discuss your interest in IT and any relevant personal projects or experiences. Whether it's building your own PC or helping friends with tech issues, sharing your passion can set you apart from other candidates.
We think you need these skills to ace IT Support Technician Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences related to IT support, networking, and hardware. Emphasise any previous experience with troubleshooting or customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention specific duties from the job description that excite you and how you can contribute to the team.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved problems in the past, whether in a work setting or during your studies. This will demonstrate your ability to handle IT-related incidents.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Back 2 Work
✨Show Your Passion for IT
Make sure to express your genuine interest in IT support and technology during the interview. Share any personal projects or experiences that demonstrate your enthusiasm for the field, as this will show the interviewer that you're not just looking for any job, but are truly invested in starting a career in IT.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled IT-related problems in the past. Whether it's troubleshooting a friend's computer or resolving a software issue, showcasing your problem-solving abilities will highlight your readiness for the role.
✨Highlight Teamwork Experience
Since teamwork is essential in this role, be ready to talk about your experiences working in teams. Discuss how you contributed to group projects or collaborated with others to achieve a common goal, as this will illustrate your ability to work well with colleagues and customers alike.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the company culture, team dynamics, or specific technologies they use. This not only shows your interest in the position but also gives you valuable insights into whether the company is the right fit for you.
