IT Support Apprentice

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IT Support Apprentice

Full-Time 15000 - 20000 £ / year (est.) No working from home possible

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At a Glance

Tasks: Provide technical support and troubleshoot hardware and software for clients.
Company: Dynamic IT support company in the East Midlands with a talented team.
Benefits: Gain hands-on experience while developing valuable skills in a supportive environment.
Other info: Join a team that values hard work and motivation, perfect for aspiring tech enthusiasts.
Why this job: Kickstart your career in tech with real-world experience and growth opportunities.
Qualifications: Strong communication, attention to detail, and a positive attitude are essential.

The predicted salary is between 15000 - 20000 £ per year.

As an apprentice, youll work at a growing software company and get hands-on experience. Youll gain new skills and work alongside experienced staff. Reporting directly to the Service Desk Team Leader this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients. KEY DUTIES Delivery of 1st line remote support services to contracted and non-contracted customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all SLA obligations are met in delivery of above services Recommendations of relevant improvements, new technical procedures, products or services to line management CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Interested in a career within IT AMRT1_UKTJ ...