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- Tasks: Provide first-line IT support and maintain tech equipment for a growing business.
- Company: Join a dynamic IT Support company focused on innovation and teamwork.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a supportive work environment.
- Why this job: Kickstart your IT career while making a real difference in digital operations.
- Qualifications: Passion for IT, strong communication, and teamwork skills required.
- Other info: Ideal for North East residents looking to grow in the tech industry.
An exciting opportunity is available for an enthusiastic individual to join an IT Support company as an Information Communication Technician (ICT) Level 3 Apprentice. This role is ideal for someone passionate about IT, eager to develop technical skills, and ready to support the digital operations of a growing business.
Have you got what it takes to succeed The following information should be read carefully by all candidates.
Duties
Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems
Install, configure, and maintain IT equipment, including computers, mobile devices, and printers
Support the management and deployment of operating systems and application software
Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems
Assist with cyber security tasks and participating in IT security awareness initiatives
Handle data backup and recovery procedures
Create and update technical documentation and user guides
Deliver excellent customer service both in-person and remotely
Collaborate with IT colleagues and other departments to solve problems and improve services
CANDIDATE REQUIREMENTS
Independent skills
Team work skills
Organisational skills
Good written and oral communication skills
Self-Motivated
Meets the eligibility below
ELIGIBILITY
Living in the North East area of England (County Durham, Gateshead, Newcastle, North Tyneside, Northumberland, South Tyneside, and Sunderland)
Employed, self-employed, career changers, returners to work or unemployed within the last 12 months.
Have the right to live and work in the UK.
Have access to a reliable internet connection with a PC/ Laptop.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
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ICT Apprentice employer: Back 2 Work
Contact Detail:
Back 2 Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Apprentice
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the IT field. You never know who might have a lead on an apprenticeship or can give you insider info about a company.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for local charities or help friends with their tech issues. This not only boosts your skills but also gives you great examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by researching common questions and practicing your responses. We recommend doing mock interviews with friends or using online resources to build your confidence.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we love hearing from passionate candidates like you who are eager to kickstart their IT career.
We think you need these skills to ace ICT Apprentice
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any relevant experiences or projects that showcase your love for IT. Whether it's a personal project or a school assignment, we want to know what excites you about the field.
Tailor Your Application: Make sure to customise your application to fit the ICT Apprentice role. Highlight skills and experiences that align with the job description, like your ability to provide technical support or work in a team. This shows us you're serious about the position!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so keep it organised and to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Back 2 Work
✨Know Your Tech Basics
Brush up on your knowledge of hardware, software, and network systems. Be ready to discuss common issues you might encounter in IT support and how you would resolve them. This shows your enthusiasm and readiness for the role.
✨Show Off Your Customer Service Skills
Since you'll be providing support to staff and end-users, think of examples where you've delivered excellent customer service. Whether it's a past job or a personal experience, being able to communicate effectively and help others is key.
✨Prepare for Teamwork Questions
Collaboration is crucial in this role, so be prepared to talk about your experiences working in teams. Think of specific situations where you contributed to a group project or helped solve a problem together.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, training opportunities, or specific technologies they use. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.