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- Tasks: Make high-volume outbound calls and build lasting customer relationships.
- Company: Join a dynamic team with a focus on growth and performance.
- Benefits: Enjoy uncapped commissions, 28 days holiday, and corporate gym discounts.
- Why this job: Earn based on your performance while enjoying a supportive and fun work culture.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Weekly and monthly cash incentives plus exciting prizes like TVs and weekend breaks.
The predicted salary is between 23500 - 60000 £ per year.
We’re recruiting for Customer Service Advisors to potentially earn up to £60,000 per annum.
Customer Service Advisor benefits:
- Unrivalled commission structure
- Contractual salary increases based purely on your own performance
- Uncapped commissions, earn as little or as much as you want
- Clear career progression, with ongoing training, support, and development
- Total of 28 days holiday with all bank holidays off, never work evenings or weekends
- Weekly Cash Incentives
- Monthly Cash Incentives
- Other incentives have been TV’s, Weekend breaks, extra time off, plus many more
- On-Site Parking
- The opportunity to study for registered qualifications
- Discounted corporate gym membership at David Lloyd Clubs (Luxury gym, swim, and racquet club)
- In house training team
- Birthday off paid
- Wellbeing team
- Training is included to prepare you for this role
Customer Service Advisor role:
- High volume, outbound calls to build a customer pipeline
- Effectively manage and maintain your pipeline to maximize revenue opportunities
- Develop trusted and long serving relationships with customers
- Achieve daily/weekly/monthly KPI’s
- Identify sales opportunities through effective questioning and objection handling
Customer Service Advisor pay: £23,500 - £35,000 depending on experience with realistic earnings of £35,000 - £60,000.
Customer Service Advisor employer: Back 2 Work
Contact Detail:
Back 2 Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll be making high volume outbound calls, so being articulate and confident on the phone is crucial. Consider role-playing with a friend to refine your approach.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared with strategies for dealing with objections or difficult customers can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for sales and relationship building. Highlight any previous experience in sales or customer interactions that demonstrate your ability to build trust and rapport with customers.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to manage high volumes of calls and build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly your ability to achieve KPIs and handle objections effectively.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles. For example, mention any sales targets you exceeded or customer satisfaction scores you improved.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Back 2 Work
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their values, mission, and the specifics of the Customer Service Advisor role. This will help you tailor your answers and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing high call volumes. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. This will reflect your suitability for the role.
✨Highlight Your Sales Acumen
Since the role involves identifying sales opportunities, be prepared to discuss any previous experience in sales or how you would approach upselling. Use specific examples to illustrate your skills in this area.
